Collections Agent - Level 13

Company Overview

Not specified

Job Summary

The Collections Agent – Level 13 is responsible for managing a portfolio of customer accounts to ensure timely collection of outstanding invoices, reducing delinquency, and supporting the overall cash flow of the organization. This role involves handling moderately complex accounts, resolving disputes, and acting as an escalation point for junior collectors.

Responsibilities

• Manage assigned customer accounts and ensure timely collection of outstanding payments.
• Make outbound collection calls and emails in line with company policies.
• Handle escalated or complex customer cases and resolve payment disputes by coordinating with internal teams (Sales, Billing, Customer Service).
• Review and monitor accounts receivable (AR) aging reports and take necessary collection actions.
• Negotiate repayment plans where required, while maintaining good customer relationships.
• Post and reconcile customer payments, ensuring accurate records in ERP/finance systems.
• Provide inputs for credit risk assessment and suggest actions for overdue accounts.
• Support month-end AR closing activities and prepare collection status reports.
• Mentor and guide Level 15 & Level 14 collection agents when needed.
• Ensure compliance with company policies, SOX/internal controls, and legal guidelines.

Qualifications

• Education: Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Experience: 2–4 years of experience in Collections / Accounts Receivable.
• Strong communication skills in English and Hindi.
• Experience working with ERP systems (SAP, Oracle, or similar).
• Ability to handle difficult customer conversations with professionalism.
• Strong negotiation, conflict resolution, and problem-solving skills.
• Proficiency in MS Excel and AR reporting tools.

Preferred Skills

• Customer service orientation.
• Persistence and resilience in handling overdue accounts.
• High attention to detail and accuracy.
• Team collaboration and ability to support juniors.
• Target-driven and results-oriented.

Experience

2–4 years of experience in Collections / Accounts Receivable required, preferably with a focus on managing customer accounts.

Environment

Not specified

Salary

Not specified

Growth Opportunities

Not specified

Benefits

Not specified