Client Relationship Manager | Scrabble & Jigsaw
Posted on January 22, 2026
Job Description
Key Roles & Responsibilities:
- Own and manage relationships with existing and past clients, proactively re-engaging them to identify new consulting needs, follow-on work, and repeat mandates
- Work closely with Partners and consulting teams to convert relationship-led leads into proposals and signed engagements, supporting pitches, commercials, and upsell discussions
- Conduct in-depth research on client organizations and their industries, including business models, competitive landscape, market trends, and growth drivers, to deeply understand client needs
- Track client business priorities, leadership changes, and strategic developments through periodic check-ins and secondary research
- Maintain structured engagement with key clients even after project closure to ensure continuity, trust, and future collaboration
- Manage the CRM and client pipeline, tracking outreach, follow-ups, revenue pipeline, closures, renewals, and relationship health for leadership reporting
