Client Relationship Manager | Scrabble & Jigsaw
Posted on January 22, 2026
Job Description
<p style="margin-right:2px; text-align:justify"><span style="font-size:11pt"><span style="line-height:125%"><span style="font-family:Calibri,sans-serif"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:125%"><span new="" roman="" style="font-family:" times="">Key Roles & Responsibilities:</span></span></span></b></span></span></span></p>
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<li style="margin-right:2px"><span style="font-size:11pt"><span style="line-height:125%"><span style="font-family:Calibri,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:125%"><span new="" roman="" style="font-family:" times="">Own and manage relationships with existing and past clients, proactively re-engaging them to identify new consulting needs, follow-on work, and repeat mandates</span></span></span></span></span></span></li>
<li style="margin-right:2px"><span style="font-size:11pt"><span style="line-height:125%"><span style="font-family:Calibri,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:125%"><span new="" roman="" style="font-family:" times="">Work closely with Partners and consulting teams to convert relationship-led leads into proposals and signed engagements, supporting pitches, commercials, and upsell discussions</span></span></span></span></span></span></li>
<li style="margin-right:2px"><span style="font-size:11pt"><span style="line-height:125%"><span style="font-family:Calibri,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:125%"><span new="" roman="" style="font-family:" times="">Conduct in-depth research on client organizations and their industries, including business models, competitive landscape, market trends, and growth drivers, to deeply understand client needs</span></span></span></span></span></span></li>
<li style="margin-right:2px"><span style="font-size:11pt"><span style="line-height:125%"><span style="font-family:Calibri,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:125%"><span new="" roman="" style="font-family:" times="">Track client business priorities, leadership changes, and strategic developments through periodic check-ins and secondary research </span></span></span></span></span></span></li>
<li style="margin-right:2px"><span style="font-size:11pt"><span style="line-height:125%"><span style="font-family:Calibri,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:125%"><span new="" roman="" style="font-family:" times="">Maintain structured engagement with key clients even after project closure to ensure continuity, trust, and future collaboration</span></span></span></span></span></span></li>
<li style="margin-right:2px"><span style="font-size:11pt"><span style="line-height:125%"><span style="font-family:Calibri,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:125%"><span new="" roman="" style="font-family:" times="">Manage the CRM and client pipeline, tracking outreach, follow-ups, revenue pipeline, closures, renewals, and relationship health for leadership reporting</span></span></span></span></span></span></li>
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