CRM + Ecom operations Sr. Executive/Asst. Manager - Ecommerce & Operations. 1. Overseeing CRM person for all customer & user queries across all channels 2. Assist merchandising team with masters & data analysis 3. Logistics -checking of courier charges, COD payment reconciliation- with accounts, Service Level Agreement & TAT reports 4. Listing of products across - Shopify and other Marketplace channels. 5. Optimizing supply chain: Planning, forecasting, replenishment inventory. 6. Updating All Channels Sales Reports as and when required 7. Working with Ecom head to manage, Proper Listing, Understanding ROI, and understanding payper-click management. 8. Working on Website analytic and management 9. Report preparation and evaluation and understanding of MIS structures to create efficient and precise reports for business. 10. Cataloguing & merchandise management, ( Website & Market place cataloging) 11. Shopify Cataloging - new collections uploads, celebrity product creation 12. Maintaining website hygiene - price updates, Instagram/UGC updates 13. Planning & executing emails & SMS along with the retention marketing manager 14. Shopify banner ideation & execution along with e-commerce manager 15. Daily order processing - COD confirmations, invoice, shipment & manifest generation 16. Return management 17. Involvement in website stock planning as per previous month/quarter sales and new trends along with e-commerce manager 18. Link in bio updates (new launches, RTS, etc) 19. Auditing of the online stock . Skills  Analytical approach − Promptness − Enthusiasm/Motivation − Ability to manage conflicts under pressure − Time management and Organizational behavior  You understand online marketing tools for SEO, SEM, SMM, Email Marketing, Google Analytics.  Good at coordination & communication – Internally and externally  Understanding of commercial awareness. Strong interest in e-commerce and salesmanship.  3 to 5 years of merchandising or controlling experience, preferably in an E-commerce environment.  Luxury fashion acumen and knowledge of the desires, needs and expectations of luxury clients across multichannel and multimodal (telephone, live chat, web, social media and email) contact environment.  Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software.  Should be flexible, ambitious, competitive, humble, open-minded and a fast learner.  You value own responsibility, fast pace, teamwork and straightforward communication.  You enjoy working in a fast-growing organization, with many different contacts.  Creative, enthusiastic with a drive to succeed.  Must be detail-oriented and able to manage multiple tasks simultaneously.  Maintain a start-up mentality to move the business forward; this means being resourceful, collaborative and a creative solution-seeker  Responsibility to understand the product line and develop offerings, understand price points.  Prior experience in merchandising, buying, category management along with range development will be added advantage  Qualification: Bachelor’s Degree in Marketing / Merchandising etc.