Head of Revenue - B2C | Scrabble & Jigsaw
Job Description
Head of Revenue – B2C
Company Overview
A dynamic travel company focused on enhancing consumer experiences in domestic and international travel. Our culture is steeped in a commitment to customer satisfaction and innovation, constantly striving to deliver exceptional journeys.
Job Summary
The Head of Revenue – B2C will spearhead it's consumer revenue business, driving profitable growth through effective management of customer acquisition, conversion, pricing, sales performance, retention, and overall revenue optimization. This role is integral to achieving sustainable growth through strategic insights and operational excellence in collaboration with the Founders and various cross-functional teams.
Responsibilities
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Revenue Leadership
- Own B2C revenue, bookings, profitability, and growth targets.
- Build and execute the revenue strategy across domestic and international markets.
- Drive predictable, scalable, and profitable revenue growth.
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Demand Generation & Conversion
- Optimize the entire customer funnel from discovery to booking.
- Improve conversion across digital channels, inside sales, and assisted journeys.
- Partner with Marketing and Growth teams to maximize ROI on customer acquisition.
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Pricing & Revenue Optimization
- Lead pricing, promotions, inventory optimization, and yield management.
- Identify new monetization opportunities, cross-sell, upsell, and repeat booking programs.
- Improve contribution margins and unit economics across product categories.
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Business Performance
- Own key metrics including Revenue, Gross Booking Value (GBV), Conversion Rate, Customer Acquisition Cost (CAC), Lifetime Value (LTV), Repeat Bookings, and Profitability.
- Leverage analytics and customer insights to drive growth and forecast business performance.
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Cross-functional Leadership
- Collaborate with Product, Sales, Marketing, Supply, Finance, and Operations to deliver exceptional customer experiences and business outcomes.
- Build and lead a high-performing revenue organization with a culture of ownership and execution excellence.
Qualifications
- 10–15 years of experience leading Revenue, Growth, Commercial, or Business functions in travel, consumer internet, marketplaces, e-commerce, or digital-first businesses.
- Proven track record of owning large Profit & Loss (P&L) responsibilities and scaling high-growth consumer businesses.
- Strong commercial acumen with expertise in pricing, revenue optimization, customer acquisition, and conversion.
- Highly analytical, customer-centric, and execution-oriented with experience leading cross-functional teams in fast-paced environments.
Preferred Skills
- Experience in developing comprehensive revenue strategies and leading organizational change.
- Familiarity with advanced analytics tools and methodologies.
- Strong leadership skills with the ability to inspire teams and drive results.
Experience
- 10–15 years of relevant experience in leading revenue-focused roles within the specified industries.
Environment
This position is likely to operate in a hybrid work setting, combining remote work with in-office collaboration. The ideal candidate should be adaptable to fast-paced environments that necessitate flexibility and travel as needed.
Salary
Salary details are not specified.
Growth Opportunities
The successful candidate will have the opportunity to shape the revenue direction and drive impactful growth initiatives, with potential advancements into executive leadership roles.
Benefits
Details regarding benefits are not specified.
