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Job title
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Client Servicing Manager Location: Mumbai/Kolkata
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Reports to
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AVP Project Management & Client Relations Experience: 3 - 8 years
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About Us:
Stirrup (formerly known as AICL Communications), a uniquely positioned company with a 130+ member cross-functional team who have the strategic business acumen to understand, unearth and translate a client’s business story into a compelling narrative supported by intelligent use of design and a strong sense of global reporting trends. Stirrup’s pedigree has been winning awards locally and globally, and for the past 19 years we have helped India’s biggest institutions drive stakeholder engagement; and through our thought leadership influence some of the newest trends in corporate reporting, sustainability and ESG communication, and employee engagement and brand communication.
We are end-to-end consultants partnering with companies across industries, on a long-term basis for strategy, content, design and delivery of corporate reports predominantly across formats such as print, digital, video and motion. Our 220+ clients range from India’s biggest corporates from Reliance Industries, Infosys, Hero MotoCorp, Maruti, ITC, Aditya Birla Group, Tata Group, JSW Group, Vedanta, Piramal, Adani Group, HDFC Bank, Asian Paints, ACC, Ambuja, Ultratech, Tata Motors, and prominent non-profits too like Tata Trusts, JSW Foundation, Piramal Foundation, Reliance Foundation and more. Globally we work with companies such as Emaar Properties, Emirates National Oil Company, Qatar Aluminium, Qatar Fertiliser, and prominent non-profit organisations such as UNICEF, Stichting Oxfam International and more.
About the role:
- Understanding scope and deliverables
- Ensure that project requirements are documented and studied
- Ensure the project constraints, expectations and needs are
documented and agreed upon
- Commercials
- Basic understanding of commercials, and intelligence around implication in case of spillovers, etc
- Understanding payment schedules and timely invoicing
- Timelines
- Ensure deliveries are aligned with client expectations and deadlines agreed at the beginning of any project
- Planning and scheduling activities through various timeline formats and trackers
- Flexible and willing to put in extra hours as and when needed to ensure the smooth completion of projects
- Sense of urgency is getting work executed and putting in timely reminders
- Raise red flags in case any potential or actual delays
- Quality
- Ensure all deliverables are properly reviewed internally
- Ensure client satisfaction by reducing turnaround time, eliminating errors and rework
- Communications
- Ensure project updates are reported in a timely manner
- Excellent communication, negotiation and persuasion skills
- Act as a liaison between the client, internal teams and service providers
- Collaborate with internal teams, motivating and engaging colleagues at
all levels
- Participate in presenting strategy, concept, content, design related deliverables to a client
- Procurement
- Establish relationships with procurement personnel at client end
- Understand requirements and basic sense of bidding
- Ensure timely delivery of outsourced services
- Team
- Ensure roles and responsibilities for all project team members are
clearly understood, followed, and communicated
- Ensure efficient utilization of resources for effective project implementation
- Track, guide and be responsible for junior project managers (if applicable)
- Knowledge
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- Stay on top of trends in business, technology, marketing, and communications.
- Basic understanding of industries, listed companies
- Relations
- Expected to grow client relation and revenue through farming
- Support to senior PMs and BD team with mapping potential clients, handling enquiries, making documents to support
About you
- Ability to work in a fast-paced deadline-oriented environment on multiple complex assignments. Ability to manage many urgent and often conflicting priorities.
- Willingness to adapt quickly to evolving scenarios and fleet-footed, street-smart thinking.
- Outstanding communication, keen eye for detail, interpersonal and time-management skills.
- Persuasive presentation skills are a must.
- Understanding of the planning, creative, and production processes.
- Proficient in using Microsoft Office, Gsuite, and digitally savvy. Knowledge of any other platform is also appreciated.
- Willingness to use project management tools designed for efficient workflow and data capture.
- Natural leadership abilities, with proven problem-solving and crisis management skills.
- A network of existing positive relationships across the client and service provider ecosystem that can be leveraged is a definite added advantage
- Self-starter, multitasker, ambitious, and result oriented.
- Willingness to travel.
- Graduates or post-graduates in any discipline, preferably with a degree in Business, Economics, Marketing, Communications or Mass Media.
- 3-8 years of experience in a ‘Big 4’ consultancy, design agency or a corporate communications firm, having serviced large/major clients.
- An exposure to annual reports is a definite added advantage.
Benefits
- Opportunity to work in an entrepreneurial, multi-disciplinary consultancy for top-notch clients, producing business-critical communication
- Award winning global offices
- Unique service proposition ensures interesting, mature briefs for work that has long-term impact
- Good mix of commercial, development sector and self-funded projects
- Growing portfolio of international clients
- Best-in-class compensation structure with attractive, performance-linked variable pay and other benefits
- Empowered, flexible and fun informal environment that rewards initiative and values ambition
- Significant learning and career progression opportunities.
- Medical and accidental Insurance Coverage
At Stirrup, we are dedicated to fostering a culture of excellence, creativity, and collaboration. Join us in shaping the future of corporate communications and making a meaningful impact in the industry. Apply now to be part of our dynamic team!
