Senior Relationship Manager | Scrabble
Posted on June 16, 2025
Job Description
<div>Job Overview:<br />
As a Senior Relationship Manager, you'll own and grow relationships with our B2B clients — from<br />
onboarding to retention to renewals and cross-selling EB and non EB insurance products. Think of<br />
yourself as the strategic advisor and trusted partner helping Indian businesses protect what matters<br />
most.<br />
This is a high-impact, field-driven role — perfect for someone who thrives on physical client<br />
interaction, problem-solving, and bringing structured solutions to complex insurance needs.<br />
Key Responsibilities:<br />
● Build and nurture deep, long-term relationships with leadership teams with allocated clients<br />
● Understand each client’s unique risk landscape and offer tailored insurance solutions across<br />
Employee Benefits (EB) and Non-EB lines.<br />
● Lead end-to-end account servicing — onboarding, policy renewals, cross-sells, upsells,<br />
claims support, and ongoing consultation.<br />
● Own your portfolio: make regular client visits (200+ annually), deliver exceptional service, and<br />
drive growth through trust and expertise.<br />
● Generate cross sales business from existing clients by presenting Employee Benefits and<br />
Non-Employee Benefits (cross sell) products and recommending policy upgrades or changes.<br />
● Collaborate with internal product experts to solve client challenges and unlock new revenue<br />
opportunities.<br />
● Ensure timely renewals, quote negotiations, and invoicing.</div>
<div>● Assist clients with claims processes in collaboration with internal claims specialists.<br />
Qualifications<br />
Education: Bachelor’s degree in Finance, Business, Insurance, or a related field.<br />
Experience:<br />
● 5+ years’ of experience in managing corporate clients Prima facie either in an insurance<br />
broking firm or direct general insurance company<br />
● Proven experience in commercial insurance with expertise in Employee Benefits (EB) and<br />
Non-Employee Benefits (Non-EB) insurance lines<br />
● Strong field sales experience and a demonstrated ability in relationship management.<br />
Technical & Soft Skills:<br />
● Excellent communication, negotiation, and interpersonal abilities.<br />
● Self-motivated and capable of working independently while effectively managing a client<br />
portfolio.<br />
● Having experience in handling and meeting ~200 B2B clients in-person, annually<br />
● Consulted agents/brokers/direct clients across all LOB’s<br />
● Domain Knowledge preferred.<br />
Key Details:<br />
● Location: Delhi<br />
● Compensation & Perks: Market-leading compensation + performance-based incentives.<br />
● Date of Joining: ASAP</div>