<div> <div> <div> <div> <p>Kulfilicious is a premium dessert brand originating from Dubai, known for its authentic, traditional Indian kulfi&mdash;a dense, creamy frozen dessert infused with flavors like saffron, pistachio, and mango. The brand has gained a loyal customer base by combining classic recipes with a modern twist, offering a nostalgic yet unique experience. With over 20 outlets, Kulfilicious has established a strong presence through franchise models and is recognized for its vibrant, Bollywood-inspired ambiance and wide range of kulfi flavors. We are now expanding our B2B segment to cater to hotel chains, restaurants, event organizers, and corporate clients, aiming to introduce our unique flavors to a broader market.</p> <p>We are seeking a highly organized, results-driven Operations Manager to oversee the day-to-day operations of our central kitchen and store. This role will involve managing procurement, operational workflows, shipping, billing processes, and customer experience at the store level. The ideal candidate will have a solid background in food production, logistics, financial management, and retail operations, with the ability to streamline operations and ensure high-quality service and product delivery.</p> <p>Key Responsibilities:<br /> 1. Procurement &amp; Inventory Management:</p> <ul> <li> <p>● &nbsp;Oversee the procurement of raw materials, packaging supplies, and other kitchen essentials, ensuring inventory levels are optimized.</p> </li> <li> <p>● &nbsp;Monitor and manage inventory turnover, ensuring product freshness and compliance with quality standards.</p> </li> <li> <p>● &nbsp;Coordinate with the kitchen team to forecast procurement needs based on production schedules and store demands.</p>

<p>2. Operational Oversight - Central Kitchen:</p>
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</ul> <ul> <li> <p>● &nbsp;Manage daily operations of the central kitchen, ensuring efficient workflows for food production, quality control, and timely dispatch.</p> </li> <li> <p>● &nbsp;Supervise kitchen staff, ensuring adherence to food safety standards, health regulations, and production guidelines.</p> </li> <li> <p>● &nbsp;Optimize kitchen processes for production scheduling, packing, and shipping.</p>

<p>3. Operational Oversight - Store Management:</p>
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</ul> <ul> <li> <p>● &nbsp;Oversee day-to-day operations of the store, ensuring smooth customer service, high product quality, and adherence to brand standards.</p> </li> <li> <p>● &nbsp;Manage store staff, providing leadership, training, and guidance to ensure a high level of customer service and operational efficiency.</p> </li> <li> <p>● &nbsp;Monitor store inventory levels, ensuring products are always available and well-presented.</p> </li> <li> <p>● &nbsp;Ensure the store&rsquo;s physical ambiance aligns with the vibrant, Bollywood-inspired theme of</p>

<p>Kulfilicious, delivering a memorable customer experience.</p>

<p>4. Shipping &amp; Logistics:</p>
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</ul> </div> </div> </div> </div> <div> <div> <div> <div> <ul> <li> <p>● &nbsp;Oversee shipping operations, ensuring all orders are accurately processed, packed, and dispatched on time.</p> </li> <li> <p>● &nbsp;Collaborate with logistics partners to schedule deliveries and ensure reliable, cost-effective transportation.</p>

<p>5. Billing &amp; Financial Management:</p>
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</ul> <ul> <li> <p>● &nbsp;Manage the billing process for orders from both the kitchen and store, ensuring accurate and timely invoicing.</p> </li> <li> <p>● &nbsp;Track and manage operational expenses, including procurement, labor costs, shipping, and store-related expenses, to ensure adherence to the budget.</p> </li> <li> <p>● &nbsp;Collaborate with the finance team to reconcile invoices, track payments, and resolve any billing discrepancies.</p>

<p>6. Process Improvement &amp; Reporting:</p>
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</ul> <ul> <li> <p>● &nbsp;Continuously evaluate and improve operational processes for both the kitchen and store to maximize efficiency and reduce costs.</p> </li> <li> <p>● &nbsp;Prepare regular reports on operational performance, inventory levels, sales, financials, and customer satisfaction for senior management.</p>

<p>7. Staff Management &amp; Development:</p>
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</ul> <ul> <li> <p>● &nbsp;Supervise and manage kitchen and store staff, ensuring they are motivated, well-trained, and productive.</p> </li> <li> <p>● &nbsp;Conduct regular performance reviews and provide ongoing opportunities for staff development and training.</p> </li> <li> <p>● &nbsp;Foster a positive and high-performing work environment that emphasizes teamwork, accountability, and excellence in customer service.</p>

<p>Qualifications:</p>
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</ul> <ul> <li> <p>● &nbsp;Experience: Minimum 3-5 years of experience in operations management, preferably within a food production, manufacturing, or central kitchen environment, with additional retail or store management experience.</p> </li> <li> <p>● &nbsp;Education: Bachelor&rsquo;s degree in Business Administration, Operations Management, Supply Chain Management, or a related field preferred.</p> </li> <li> <p>● &nbsp;Skills:</p>

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	<p>○ &nbsp;Strong understanding of procurement, logistics, and supply chain management.</p>
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	<p>○ &nbsp;Experience in managing retail operations and delivering a superior customer</p>

	<p>experience.</p>
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	<p>○ &nbsp;Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); experience with kitchen</p>

	<p>management or ERP software is a plus.</p>
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	<p>○ &nbsp;Solid financial management skills, including budgeting, billing, and expense tracking.</p>
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	<p>○ &nbsp;Knowledge of food safety regulations, quality control, and health standards.</p>
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</ul>
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<p>● &nbsp;Personal Attributes:</p>

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	<p>○ &nbsp;Strong leadership and team management abilities.</p>
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	<p>○ &nbsp;Excellent communication and interpersonal skills.</p>
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</ul>
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</ul> </div> </div> </div> </div>