Responsibilities: ●      Manage day-to-day operations of the store.  ●      Hire and onboard new staff.  ●      Train employees on products, processes and customer service. ●      Work with the BOH & operations team for stock movements and online order fulfillment to meet benchmarked TATs. ●      Maintain updated records of daily, weekly and monthly revenues and expenses. ●      Advise staff on the best ways to resolve issues with clients and deliver excellent customer service measured by CSS scores. ●      Ensure cleanliness & hygiene of the store is maintained. ●      Collaborate closely with the merchandising, ensuring optimum stock and display levels are maintained as per store display capacities and sales targets.