Operations Head

Company Overview

Not specified

Job Summary

The Operations Head will serve as the operating leader , responsible for overseeing operations, supply chain, expansion, and regional management. This role is pivotal in building scalable systems across multiple formats and cities, ensuring the company's rapid growth into a national brand. The individual will partner closely with the founder, leading a team to execute expansion strategies, optimize processes, and maintain high standards of quality and efficiency.

Responsibilities

• Lead multi-city expansion, including site selection, setup, and ramp-up of new central kitchens and dark stores across regions.
• Oversee supply chain management, factory operations, and facilities to ensure smooth, efficient, and cost-effective production of perishable bakery and dessert products.
• Develop and implement standard operating procedures (SOPs), review cadences, and establish performance metrics for a multi-unit operation.
• Manage regional P&L for the North and South markets, including delivery, profitability, and growth targets.
• Build and lead regional teams including production, area managers, procurement, and local hiring.
• Collaborate with cross-functional teams to ensure product quality, food safety, and operational excellence across all kitchens and stores.

Qualifications

• 7 to 12+ years of experience in scaling food or food-retail businesses across multiple cities and kitchens.
• Proven track record in multi-city, multi-kitchen expansion and perishable product management.
• Strong leadership skills with the ability to build, motivate, and lift teams.
• Deep understanding of operations, supply chain, and facilities management in a fast-paced environment.
• Experience in region-specific management, especially in North and South India.
• Familiarity with perishable food logistics, cost control, and operational metrics.
• Hands-on experience with setting up and scaling dark stores, central kitchens, and retail outlets.
• Educational background in business, operations, or related fields.

Preferred Skills

• Experience with bakery, dessert, or F&B retail chains.
• Knowledge of FSSAI and HACCP standards.
• Strong emotional intelligence and stakeholder management.
• Ability to partner with founders and operate in a fast-growth startup environment.
• Regional familiarity with Delhi-NCR, Jaipur, Chandigarh, Meerut, and South Indian markets.
• Fluency in regional languages is a plus.

Experience

• 7 to 12+ years of relevant experience in food retail, cloud kitchens, or QSR chains.
• Experience in multi-city expansion, supply chain, and operations management.
• Prior leadership roles overseeing regional or national operations.

Environment

• The role involves working in a dynamic, fast-paced startup environment.
• Location : Noida, with regional travel.
• The position requires hands-on leadership in kitchen setup, expansion, and team building.
• The work environment includes office, kitchen, and store settings, with a focus on scaling operations.

Salary

Not specified

GrowthOpportunities

• The role offers a pathway to CEO for the right candidate, with increasing responsibilities in strategic expansion and leadership.
• Opportunity to shape the company's operational blueprint as it scales nationally.
• Potential to lead larger teams and broader functions as the company grows.

Benefits

Not specified