Regional Operations Manager

Company Overview

(Company details are not specified.)

Job Summary

We are looking for a highly driven Regional Operations Manager to lead multi-unit restaurant operations across a designated region. This role requires a strong operations leader who can drive business performance, ensure operational excellence, develop teams, and deliver a consistent customer experience across multiple outlets. The ideal candidate should have experience managing several restaurant locations within organized Quick Service Restaurants (QSR), casual dining, or retail food service brands.

Responsibilities

• Business & Operational Performance

  • Own the P&L performance of assigned restaurants/outlets.
  • Drive revenue growth, profitability, and cost optimization.
  • Monitor daily, weekly, and monthly operational Key Performance Indicators (KPIs).
  • Improve sales through local marketing initiatives and operational execution.
  • Ensure achievement of business targets across all assigned stores.

• Operations Excellence

  • Maintain high standards of food quality, hygiene, safety, and service.
  • Ensure Standard Operating Procedure (SOP) compliance across all locations.
  • Conduct regular operational audits and implement corrective action plans.
  • Drive consistency in guest experience.

• Team Leadership

  • Lead and coach Restaurant Managers and Store Managers.
  • Build leadership capability through regular coaching and development.
  • Drive employee engagement and retention.
  • Identify succession plans for key operational roles.

• Customer Experience

  • Monitor customer satisfaction metrics.
  • Resolve escalated customer concerns.
  • Ensure excellent service standards across all outlets.

• Financial Management

  • Manage food cost, labour cost, wastage, and controllable expenses.
  • Improve restaurant profitability.
  • Analyze business reports and recommend improvement initiatives.

• Compliance

  • Ensure statutory, legal, and brand compliance.
  • Maintain food safety and hygiene standards.
  • Ensure adherence to audit requirements.

• Stakeholder Management

  • Collaborate with HR, Supply Chain, Marketing, Finance, and Training teams.
  • Support new store openings and operational readiness.

Qualifications

• Experience

  • 7–10 years of experience in organized QSR, restaurant chains, or hospitality operations.
  • Minimum 2–3 years managing multiple restaurant locations.
  • Experience handling 8–20 outlets is preferred.
  • Strong exposure to P&L management.
  • Proven experience leading large operational teams.

• Educational Qualification

  • Graduate in Hotel Management (IHM or equivalent preferred).
  • Degree/Diploma in Hospitality Management.

Preferred Skills

• Strong analytical skills for financial management and business reporting.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in using restaurant management software and tools.

Experience

• 7–10 years in regional operations management with a focus on multi-unit restaurant settings.

Environment

• Work is based in a restaurant environment across multiple locations, specifically in Mumbai or Delhi NCR. Flexibility with travel to various outlets is required.

Salary

• ₹10–15 LPA (Lakhs Per Annum).

Growth Opportunities

(Potential career advancement opportunities within the company are not specified.)

Benefits

(Benefits offered are not specified.)