Enterprise SaaS Administrator

Company Overview

Company details are not specified.

Job Summary

The Enterprise SaaS Administrator will be responsible for the administration and operations of various enterprise SaaS applications. This role entails working independently to manage requests and escalations, ensuring high standards of service and support across essential tools utilized in the organization.

Responsibilities

• Manage and administer the following Enterprise SaaS applications:
  • Google Workspace
  • Slack
  • Zoom
  • Box
  • LDAP
• Handle employee onboarding and offboarding processes.
• Support and enhance the use of Slack apps and manage Google Marketplace interactions.
• Assist in sharing Slack channels as needed.
• Independently execute Single Sign-On (SSO) integrations in Okta.
• Review and improve existing runbooks to fill identified gaps.
• Triage, process, and resolve operational requests while escalating to the Operations team and Identity Engineering team for advanced support.
• Maintain a professional and efficient workflow, adhering to service-level agreements (SLAs).

Qualifications

• Experience: 10-12 years in SaaS applications administration and operations.
• Technical Skills:
  • Proficient in the administration of Google Workspace, Slack, Zoom, Box, and LDAP.
  • Strong knowledge of SSO integrations, particularly with Okta.
  • Hands-on experience in SaaS administration at scale.
• Soft Skills:
  • Self-motivated and quality-driven.
  • Exceptional customer service skills.
  • Ability to work collaboratively with non-technical users and vendors.
  • Strong attention to detail and professionalism in operations.

Preferred Skills

• Familiarity with enterprise-level application integrations and management.
• Previous experience in a 24x5 operational environment.

Experience

• Minimum of 10-12 years of experience in Enterprise SaaS applications administration and operations.

Environment

• Operate primarily in a 24x5 work environment, available for US time zones.

Salary

Salary information is not specified.

Growth Opportunities

Potential career advancement opportunities are not specified.

Benefits

Details about offered benefits are not specified.