Key Account Manager – University Housing & Campus Operations

Company Overview

Not specified

Job Summary

The Key Account Manager will serve as the overall operations leader for the University accommodation and campus facilities managed by Elevate. The role is responsible for ensuring seamless execution of hostel operations, student experience, infrastructure management, vendor governance, stakeholder management, service delivery excellence, operational compliance, and achievement of contractual commitments. The incumbent will act as the primary representative of Elevate on campus and will be responsible for maintaining strong relationships with University leadership while driving operational excellence across all managed facilities.

Responsibilities

• Campus Operations Leadership

  • Lead and oversee all operational activities across hostel premises and designated academic blocks.
  • Ensure smooth day-to-day functioning of student accommodation facilities.
  • Establish and maintain operational governance mechanisms across all service functions.
  • Drive continuous improvement initiatives to enhance operational efficiency and student satisfaction.
  • Monitor campus readiness, operational standards, and service quality benchmarks.

• Stakeholder Management

  • Serve as the single point of contact between Elevate and University leadership.
  • Build strong working relationships with Deans, Registrar, Administration Team, and other stakeholders.
  • Conduct periodic review meetings with university representatives and handle critical stakeholder escalations.

• Student Experience & Resident Services

  • Ensure smooth onboarding and accommodation allocation for students.
  • Oversee check-in and check-out processes and monitor student grievances and service requests.
  • Drive initiatives focused on student satisfaction and community engagement.

• Housekeeping & Hygiene Governance

  • Supervise housekeeping operations through deployed vendor teams and conduct regular audits.
  • Ensure compliance with hygiene and sanitation standards across all facilities.

• Facilities & Maintenance Oversight

  • Oversee maintenance operations across hostels and academic blocks, ensuring preventive maintenance schedules are implemented effectively.

• Vendor Management

  • Manage performance of all operational vendors including housekeeping, maintenance, food service providers, and others.
  • Conduct regular vendor performance reviews to ensure adherence to quality standards and contractual obligations.

• Team Leadership

  • Lead and manage onsite Elevate team members and drive employee engagement.
  • Conduct regular training and capability-building sessions.

• Financial & Commercial Management

  • Monitor operational expenditure, support budgeting, and identify opportunities for cost optimization.

• Compliance, Safety & Governance

  • Ensure compliance with company policies and campus regulations and drive safety audits.

• Reporting & Analytics

  • Prepare and publish various operational reports, track KPIs, and present actionable insights to management.

Qualifications

• Bachelor's Degree in Engineering, Hospitality, Operations Management, Facility Management, or related field.
• MBA preferred.
• 6–10 years of experience in operations, facility management, hospitality, student housing, or residential community management.

Preferred Skills

• Experience managing large-scale operations and cross-functional teams.
• Strong stakeholder management, customer service, and operational coordination skills.
• Preferred backgrounds include candidates from hospitality, hotels, and healthcare operations.

Experience

• 6–10 years of relevant experience in operational management roles.

Environment

• The person will be operating from the client site (on-site).
• General shift timings with a 6-day work week.
• Weekly offs will be managed through a rostered schedule once the complete team is onboarded.

Salary

Not specified

Growth Opportunities

Not specified

Benefits

Not specified