<meta charset="utf-8" /> <p dir="ltr"><meta charset="utf-8" /></p> <p dir="ltr"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">Job Description:</b></p> &nbsp; <p dir="ltr"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">You will manage the strategy and execution for all customer experience touchpoints across logistics, support, complaints, fraud and any other operational processes in the company to ensure high quality experience for our users. You will directly report to the founders.</b></p> &nbsp; <p dir="ltr"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">This role requires you to combine analytical thinking, high attention to details, creative solutioning, and strong process-building capabilities to run end-to-end operations.&nbsp;</b></p> &nbsp; <p dir="ltr"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">Requirements:</b></p> <ul> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">10+ years of experience in Customer Experience in eCommerce, Logistics and running Business Operational functions (Strategy and Execution)</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">Has worked directly on building scalable solutions via product and tech</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">Good at breaking down problems and getting to answers with trials / experiments</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">Strong with data and analytics - data driven decision making with a balance of qualitative research</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">Strong stakeholder management and team management skills</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">Ability to work independently or with cross-functional teams</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">Experience handling multiple challenging priorities and driving projects to timely completion</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-e63b178f-7fff-96da-2642-950495fc4181">Proven track record of optimizing logistics operations, reducing costs, and improving efficiency</b></p> </li> </ul>