Admissions Counsellor

Company Overview

Launched in 2019, the company is India’s leading tech education organization focused on upskilling working professionals and educating aspiring engineering students.

Job Summary

The Admissions Counsellor is a key member of the core admissions team responsible for engaging with prospective students and their parents exploring the company as a higher-education option. This role involves guiding candidates from initial interest through the entrance test registration and admissions process, providing clear communication, structured follow-ups, and empathetic support. The counsellor helps families evaluate academic and financial considerations, ensuring a premium admissions experience that supports enrollment goals.

Responsibilities

• Conduct consultative telephonic, video, and in-person discussions with families to help them evaluate the institution with clarity and confidence.
• Understand student backgrounds, aspirations, decision criteria, and parent expectations to tailor conversations effectively.
• Maintain a structured follow-up rhythm for active leads, ensuring timely nudges and consistent visibility into their decision-making stages.
• Capture accurate, detailed notes in the Customer Relationship Management (CRM) system after each conversation to ensure smooth internal coordination and high lead hygiene.
• Achieve defined goals across test registrations, offer-to-acceptance conversions, refunds, and overall enrollment numbers.
• Provide concise daily updates to the Team Lead on funnel movement, blockers, and support needs for specific families.
• Flag complex cases early to the Team Lead for alignment and support, including deadline extensions, academic queries, and parent concerns.
• Collaborate with operations, marketing, and academic teams by providing accurate, timely information for smoother end-to-end student handling.
• Build trust through mature, grounded, and empathetic conversations reflecting high communication standards.
• Handle sensitive or high-stakes moments such as offer acceptance, fee deadlines, and comparison concerns with composure and clarity.
• Conduct campus tours or virtual counseling sessions for families requiring deeper clarity before decision-making.
• Maintain quality assurance, tonality, and accuracy benchmarks consistently to ensure every family receives a premium admissions experience.
• Support offline and school outreach activities, including career fairs, info sessions, and campus events during the non-admissions cycle (September to December).
• Assist in building a healthy top-of-funnel pipeline ahead of the next admissions cycle.

Qualifications

• Education: Engineering degree or experience working in the Indian engineering education space is mandatory.
• Experience:
  • 1-4 years of experience in admissions, sales, or high-interaction roles within ed-tech companies, particularly in counselling or customer-facing roles.
  • Experience working at study-abroad consultancies is a plus.
  • Prior exposure to engaging with parents and students.
• Knowledge, Skills, and Abilities:
  • Exceptional spoken English with clear articulation and a calm, mature tone.
  • Ability to structure thoughts quickly during conversations.
  • Confidence, warmth, and clarity in handling parent conversations.
  • Strong personal discipline, follow-through, and accountability.

Preferred Skills

• Experience in study-abroad consultancy environments.
• Ability to manage diverse parent personas and handle objections confidently.
• Skilled in maintaining clarity and consistency in communication.

Experience

• 1 to 8 years of relevant experience in admissions, sales, or customer-facing roles within the education technology sector.

Environment

• Work mode is on-site at Electronic City, Bangalore.
• Individual contributor role within the admissions team.

Growth Opportunities

• Admissions Strategy Associate: Handle higher-stakes offer conversations with academically strong families and take on more consultative, maturity-driven responsibilities.
• Team Lead – Admissions: Lead a pod of Admission Counsellors, drive performance through coaching and audits, and own conversion outcomes for the team.