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General Manager Sales | Scrabble & Jigsaw

Posted on December 29, 2025

Job Description

<div>About the Role<br /> We are looking for a high-energy, target-oriented Sales professional who can acquire and grow clients needing fulfillment, warehousing, and logistics solutions. The ideal candidate understands the pain points of e-commerce/D2C brands/FMCG brands and can position our end-to-end fulfillment capabilities as the solution that drives scale, speed, and customer delight.</div> <div>&nbsp;</div> <div>Key Responsibilities<br /> 1. New Client Acquisition<br /> &bull; Identify and prospect brands, sellers enterprises in need of fulfillment<br /> services.<br /> &bull; Build a strong pipeline through outreach, networking, industry events, and<br /> partnerships.<br /> &bull; Conduct discovery calls to understand customer supply chain challenges<br /> and fulfillment gaps.<br /> 2. Solution Selling<br /> &bull; Pitch our fulfillment offerings: warehousing, inventory management,<br /> pick/pack/ship, returns, and value-added services.<br /> &bull; Run product demos, walkthroughs of our tech platform, and explain SLAs,<br /> pricing, and integration capabilities (Shopify, WooCommerce, Amazon, etc.).<br /> &bull; Create customized proposals based on order volume, storage needs, and<br /> operational complexity.</div> <div>&nbsp;</div> <div>3. Deal Closure &amp; Onboarding Support<br /> &bull; Negotiate commercials, finalize contracts, and close deals against monthly<br /> and quarterly targets.<br /> &bull; Coordinate with operations, onboarding, and product teams to ensure<br /> smooth go-live for every account.<br /> &bull; Maintain accurate records of pipelines and deals in CRM<br /> 4. Account Growth<br /> &bull; Identify upsell and cross-sell opportunities (multi-warehouse setup, sameday<br /> delivery, VAS, custom packaging, etc.).<br /> &bull; Maintain relationships with key accounts to improve revenue per client and<br /> reduce churn.5. Client Engagement<br /> &bull; Meet clients to diagnose operational bottlenecks, order delays, integration<br /> issues, or stuck cases.<br /> &bull; Use data and analytical thinking to identify root causes and implement<br /> solutions.<br /> &bull; Work closely with Operations, Product, and Warehouse teams to ensure onground<br /> fixes.</div> <div>6. Team Management &amp; Coaching<br /> &bull; Lead, mentor, and manage a team of sales executives and managers.<br /> &bull; Set targets, review performance, and drive accountability through structured<br /> bi-weekly reviews.<br /> &bull; Support team members in complex calls, negotiations, and proposal<br /> creation.<br /> &bull; Build a performance-driven culture with clear processes and sales hygiene.<br /> &bull; Maintain accurate CRM hygiene and reporting.<br /> Requirements<br /> &bull; 7&ndash;11 years of B2B sales experience (e-commerce, logistics, warehousing, SaaS, or<br /> supply chain preferred).<br /> &bull; Strong understanding of order fulfillment, 3PL operations, e-commerce workflows,<br /> and logistics metrics.<br /> &bull; Excellent communication, problem-solving, and commercial negotiation skills.<br /> &bull; Ability to run structured sales cycles and close medium-to-large deals.<br /> &bull; Proficiency with CRM tools and data-driven pipeline management.<br /> &bull; Experience in leading &amp; growing team of sales executives/managers in previous<br /> companies.</div> <div>&nbsp;</div> <div>Preferred Skills<br /> &bull; Existing network of FMCG companies, D2C founders, Amazon/Flipkart sellers,<br /> logistics heads, or supply chain managers.<br /> &bull; Experience selling tech-enabled services or fulfillment/3PL solutions.<br /> &bull; Exposure startup environments and fast-paced scale-ups</div>
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