General Manager Sales | Scrabble & Jigsaw
Posted on December 29, 2025
Job Description
About the Role
We are looking for a high-energy, target-oriented Sales professional who can acquire and grow clients needing fulfillment, warehousing, and logistics solutions. The ideal candidate understands the pain points of e-commerce/D2C brands/FMCG brands and can position our end-to-end fulfillment capabilities as the solution that drives scale, speed, and customer delight.
We are looking for a high-energy, target-oriented Sales professional who can acquire and grow clients needing fulfillment, warehousing, and logistics solutions. The ideal candidate understands the pain points of e-commerce/D2C brands/FMCG brands and can position our end-to-end fulfillment capabilities as the solution that drives scale, speed, and customer delight.
Key Responsibilities
1. New Client Acquisition
• Identify and prospect brands, sellers enterprises in need of fulfillment
services.
• Build a strong pipeline through outreach, networking, industry events, and
partnerships.
• Conduct discovery calls to understand customer supply chain challenges
and fulfillment gaps.
2. Solution Selling
• Pitch our fulfillment offerings: warehousing, inventory management,
pick/pack/ship, returns, and value-added services.
• Run product demos, walkthroughs of our tech platform, and explain SLAs,
pricing, and integration capabilities (Shopify, WooCommerce, Amazon, etc.).
• Create customized proposals based on order volume, storage needs, and
operational complexity.
1. New Client Acquisition
• Identify and prospect brands, sellers enterprises in need of fulfillment
services.
• Build a strong pipeline through outreach, networking, industry events, and
partnerships.
• Conduct discovery calls to understand customer supply chain challenges
and fulfillment gaps.
2. Solution Selling
• Pitch our fulfillment offerings: warehousing, inventory management,
pick/pack/ship, returns, and value-added services.
• Run product demos, walkthroughs of our tech platform, and explain SLAs,
pricing, and integration capabilities (Shopify, WooCommerce, Amazon, etc.).
• Create customized proposals based on order volume, storage needs, and
operational complexity.
3. Deal Closure & Onboarding Support
• Negotiate commercials, finalize contracts, and close deals against monthly
and quarterly targets.
• Coordinate with operations, onboarding, and product teams to ensure
smooth go-live for every account.
• Maintain accurate records of pipelines and deals in CRM
4. Account Growth
• Identify upsell and cross-sell opportunities (multi-warehouse setup, sameday
delivery, VAS, custom packaging, etc.).
• Maintain relationships with key accounts to improve revenue per client and
reduce churn.5. Client Engagement
• Meet clients to diagnose operational bottlenecks, order delays, integration
issues, or stuck cases.
• Use data and analytical thinking to identify root causes and implement
solutions.
• Work closely with Operations, Product, and Warehouse teams to ensure onground
fixes.
• Negotiate commercials, finalize contracts, and close deals against monthly
and quarterly targets.
• Coordinate with operations, onboarding, and product teams to ensure
smooth go-live for every account.
• Maintain accurate records of pipelines and deals in CRM
4. Account Growth
• Identify upsell and cross-sell opportunities (multi-warehouse setup, sameday
delivery, VAS, custom packaging, etc.).
• Maintain relationships with key accounts to improve revenue per client and
reduce churn.5. Client Engagement
• Meet clients to diagnose operational bottlenecks, order delays, integration
issues, or stuck cases.
• Use data and analytical thinking to identify root causes and implement
solutions.
• Work closely with Operations, Product, and Warehouse teams to ensure onground
fixes.
6. Team Management & Coaching
• Lead, mentor, and manage a team of sales executives and managers.
• Set targets, review performance, and drive accountability through structured
bi-weekly reviews.
• Support team members in complex calls, negotiations, and proposal
creation.
• Build a performance-driven culture with clear processes and sales hygiene.
• Maintain accurate CRM hygiene and reporting.
Requirements
• 7–11 years of B2B sales experience (e-commerce, logistics, warehousing, SaaS, or
supply chain preferred).
• Strong understanding of order fulfillment, 3PL operations, e-commerce workflows,
and logistics metrics.
• Excellent communication, problem-solving, and commercial negotiation skills.
• Ability to run structured sales cycles and close medium-to-large deals.
• Proficiency with CRM tools and data-driven pipeline management.
• Experience in leading & growing team of sales executives/managers in previous
companies.
• Lead, mentor, and manage a team of sales executives and managers.
• Set targets, review performance, and drive accountability through structured
bi-weekly reviews.
• Support team members in complex calls, negotiations, and proposal
creation.
• Build a performance-driven culture with clear processes and sales hygiene.
• Maintain accurate CRM hygiene and reporting.
Requirements
• 7–11 years of B2B sales experience (e-commerce, logistics, warehousing, SaaS, or
supply chain preferred).
• Strong understanding of order fulfillment, 3PL operations, e-commerce workflows,
and logistics metrics.
• Excellent communication, problem-solving, and commercial negotiation skills.
• Ability to run structured sales cycles and close medium-to-large deals.
• Proficiency with CRM tools and data-driven pipeline management.
• Experience in leading & growing team of sales executives/managers in previous
companies.
Preferred Skills
• Existing network of FMCG companies, D2C founders, Amazon/Flipkart sellers,
logistics heads, or supply chain managers.
• Experience selling tech-enabled services or fulfillment/3PL solutions.
• Exposure startup environments and fast-paced scale-ups
• Existing network of FMCG companies, D2C founders, Amazon/Flipkart sellers,
logistics heads, or supply chain managers.
• Experience selling tech-enabled services or fulfillment/3PL solutions.
• Exposure startup environments and fast-paced scale-ups
