WHAT IS EXPECTED

● Experience with ETL tools and processes, particularly with partners like NTT, Aruba

Networks, Fivetran, and Snowflake.

● Proficiency in integrating various data types, including Pendo data, CSAT survey data,

and voice transcripts.

● Strong understanding of custom fields, both standard and derived, and how they can be

used to enhance data analysis.

● Familiarity with CRM systems such as Salesforce Service Cloud, Zendesk, ServiceNow,

MS Dynamics, JIRA, and Freshdesk.

● Experience in building and managing escalation processes and objects.

● Ability to support and customize CRM schemas to meet unique business needs

● Knowledge of Universal WriteBack technology and its applications.