Customer Executive

Company Overview

This section has been omitted due to lack of specific details.

Job Summary

The Customer Executive will play a crucial role in managing customer interactions and driving sales in the e-commerce space. The ideal candidate will have experience in B2C sales and a strong understanding of customer needs and behavior. The role involves working closely with the sales and customer service teams to enhance customer satisfaction and loyalty.

Responsibilities

• Manage and respond to customer inquiries and complaints promptly and efficiently.
• Drive B2C sales by identifying customer needs and offering suitable products and services.
• Collaborate with the sales team to develop strategies for increasing customer engagement and retention.
• Monitor customer feedback and provide insights to improve service delivery.
• Maintain accurate records of customer interactions and transactions.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in B2C sales, preferably in the e-commerce industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to work collaboratively in a team environment.
• Proficiency in MS Office Suite and CRM software.

Preferred Skills

• Experience with e-commerce platforms and digital marketing strategies.
• Fluency in multiple languages.
• Ability to multitask and manage time effectively.

Experience

• At least 2 years of experience in a similar B2C sales role within the e-commerce industry.

Environment

This is a full-time position based in Mumbai. The role requires working in an office environment, with the flexibility to address customer needs outside regular working hours if necessary.

Salary

This section has been omitted due to lack of specific details.

Growth Opportunities

Opportunities for growth include potential advancement to senior customer service roles or transition into sales management positions within the company.

Benefits

This section has been omitted due to lack of specific details.