Head of Marketplaces | Scrabble & Jigsaw

Posted on June 12, 2025

Job Description

<div> Job Title: Head of Marketplaces Location: Gurgaon, India (On-site) Experience Required: 6–10 years Department: Growth / E-Commerce Reporting to: Chief Growth Officer Role Overview We are seeking a dynamic and entrepreneurial Head of Marketplaces to drive revenue and growth across all third-party e-commerce platforms. This leader will own the marketplace P&L and will be responsible for scaling business across Amazon, Nykaa, Flipkart, Zepto, Myntra, and emerging platforms. You will manage a team of dedicated Key Account Managers (KAMs), each responsible for a specific platform, and work cross-functionally with marketing, ops, and supply teams to ensure seamless execution and sustained performance. Key Responsibilities • Revenue & Growth Ownership: • Take complete ownership of top-line and bottom-line performance across marketplaces, ensuring consistent MoM and YoY growth. • Marketplace Team Leadership: • Lead and mentor a team of platform-specific KAMs to execute platform strategies, campaigns, and activations effectively. • Joint Business Planning: • Drive annual and quarterly business plans with marketplace partners, aligning on revenue goals, visibility levers, and marketing investments. • Visibility & Conversion Optimization: • Oversee listing quality, catalog hygiene, review generation, merchandising, and paid visibility to drive CTR and conversion across platforms. • Performance Marketing Oversight: • Manage AMS, Flipkart Ads, and other platform advertising with a focus on ROAS and cost- efficiency. Collaborate with the performance team on budget allocation and ad performance reviews. • Forecasting & Supply Planning: • Align with demand planners to ensure accurate forecasting, inventory availability, and fulfillment across models like FBA, FBF, SJIT, etc. • Campaign Execution: • Lead brand participation in large-sale events (e.g., Pink Friday, BBD, Super Value Days) and ensure timely execution of pricing, discounts, and creatives. • Competitive Benchmarking: • Stay ahead of industry trends and category movements; identify whitespace and platform-led innovations to gain a competitive edge. Requirements • 6–10 years of relevant experience in e-commerce or D2C business, with a strong understanding of Indian marketplaces. • At least 3 years of experience managing marketplace performance (Amazon, Nykaa, Flipkart, etc.) in a consumer brand, preferably beauty/personal care/FMCG. • Proven success in scaling marketplace revenue and optimising advertising spends.• Strong leadership skills with experience managing KAMs or cross-functional teams. • Excellent analytical, communication, and negotiation abilities. • Familiarity with platforms such as Amazon Seller Central, Flipkart Dashboard, Nykaa Seller Panel, and marketplace advertising tools. </div>