Sales & Ops Manager | Scrabble
Posted on May 25, 2025
Job Description
Sales
1. Client Acquisition and Relationship Management
• Build and maintain strong relationships with high-net-worth individuals (HNWIs),
corporate clients, and travel agents.
• Proactively engage with clients to understand their travel needs and present
tailored solutions.
• Achieve sales targets by converting leads into confirmed bookings.
2. Itinerary Customization
• Design bespoke travel itineraries based on client preferences, ensuring attention
to detail and alignment with brand standards.
• Recommend unique destinations, experiences, and luxury accommodations to
exceed client expectations.
3. Market Intelligence
• Monitor industry trends, competitor offerings, and client feedback to refine sales
strategies.
• Identify new market opportunities and develop strategies to penetrate them.
Operations
4. Booking Management
• Coordinate with internal teams, suppliers, and vendors to ensure seamless
travel arrangements, including flights, accommodations, transportation, and
exclusive experiences.
• Manage end-to-end booking processes while maintaining accuracy and
efficiency.
5. Client Support
• Serve as the primary point of contact for clients, providing prompt assistance for
any travel-related inquiries or issues during their trip.
• Ensure the delivery of exceptional service at every touchpoint to maintain brand
loyalty.
6. Vendor Relations
• Cultivate relationships with luxury service providers to secure the best rates and
exclusive privileges for clients.
• Negotiate contracts and oversee service quality to uphold company standards.
7. Budget Management
• Ensure all itineraries and travel plans are cost-effective while maintaining luxury
standards.
• Monitor expenses and ensure profitability on bookings.
8. Performance Reporting
• Prepare and present regular sales reports, including key performance indicators
(KPIs), sales pipeline updates, and client feedback analysis.
