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Sales & Ops Manager | Scrabble

Posted on May 25, 2025

Job Description

Sales

 

1. Client Acquisition and Relationship Management

 

• Build and maintain strong relationships with high-net-worth individuals (HNWIs),

 

corporate clients, and travel agents.

 

• Proactively engage with clients to understand their travel needs and present

 

tailored solutions.

 

• Achieve sales targets by converting leads into confirmed bookings.

 

2. Itinerary Customization

 

• Design bespoke travel itineraries based on client preferences, ensuring attention

 

to detail and alignment with brand standards.

 

• Recommend unique destinations, experiences, and luxury accommodations to

 

exceed client expectations.

 

3. Market Intelligence

 

• Monitor industry trends, competitor offerings, and client feedback to refine sales

 

strategies.

 

• Identify new market opportunities and develop strategies to penetrate them.

 

Operations

 

4. Booking Management

 

• Coordinate with internal teams, suppliers, and vendors to ensure seamless

 

travel arrangements, including flights, accommodations, transportation, and

 

exclusive experiences.

 

• Manage end-to-end booking processes while maintaining accuracy and

 

efficiency.

 

5. Client Support

 

• Serve as the primary point of contact for clients, providing prompt assistance for

 

any travel-related inquiries or issues during their trip.

 

• Ensure the delivery of exceptional service at every touchpoint to maintain brand

 

loyalty.

 

6. Vendor Relations

 

• Cultivate relationships with luxury service providers to secure the best rates and

 

exclusive privileges for clients.

 

• Negotiate contracts and oversee service quality to uphold company standards.

 

7. Budget Management

 

• Ensure all itineraries and travel plans are cost-effective while maintaining luxury

 

standards.

 

• Monitor expenses and ensure profitability on bookings.

 

8. Performance Reporting

 

• Prepare and present regular sales reports, including key performance indicators

 

(KPIs), sales pipeline updates, and client feedback analysis.
 
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