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Sales & Ops Manager | Scrabble

Posted on May 25, 2025

Job Description

Sales

<p>&nbsp;</p> 1. Client Acquisition and Relationship Management <p>&nbsp;</p> &bull; Build and maintain strong relationships with high-net-worth individuals (HNWIs), <p>&nbsp;</p> corporate clients, and travel agents. <p>&nbsp;</p> &bull; Proactively engage with clients to understand their travel needs and present <p>&nbsp;</p> tailored solutions. <p>&nbsp;</p> &bull; Achieve sales targets by converting leads into confirmed bookings. <p>&nbsp;</p> 2. Itinerary Customization <p>&nbsp;</p> &bull; Design bespoke travel itineraries based on client preferences, ensuring attention <p>&nbsp;</p> to detail and alignment with brand standards. <p>&nbsp;</p> &bull; Recommend unique destinations, experiences, and luxury accommodations to <p>&nbsp;</p> exceed client expectations. <p>&nbsp;</p> 3. Market Intelligence <p>&nbsp;</p> &bull; Monitor industry trends, competitor offerings, and client feedback to refine sales <p>&nbsp;</p> strategies. <p>&nbsp;</p> &bull; Identify new market opportunities and develop strategies to penetrate them. <p>&nbsp;</p> Operations <p>&nbsp;</p> 4. Booking Management <p>&nbsp;</p> &bull; Coordinate with internal teams, suppliers, and vendors to ensure seamless <p>&nbsp;</p> travel arrangements, including flights, accommodations, transportation, and <p>&nbsp;</p> exclusive experiences. <p>&nbsp;</p> &bull; Manage end-to-end booking processes while maintaining accuracy and <p>&nbsp;</p> efficiency. <p>&nbsp;</p> 5. Client Support <p>&nbsp;</p> &bull; Serve as the primary point of contact for clients, providing prompt assistance for <p>&nbsp;</p> any travel-related inquiries or issues during their trip. <p>&nbsp;</p> &bull; Ensure the delivery of exceptional service at every touchpoint to maintain brand <p>&nbsp;</p> loyalty. <p>&nbsp;</p> 6. Vendor Relations <p>&nbsp;</p> &bull; Cultivate relationships with luxury service providers to secure the best rates and <p>&nbsp;</p> exclusive privileges for clients. <p>&nbsp;</p> &bull; Negotiate contracts and oversee service quality to uphold company standards. <p>&nbsp;</p> 7. Budget Management <p>&nbsp;</p> &bull; Ensure all itineraries and travel plans are cost-effective while maintaining luxury <p>&nbsp;</p> standards. <p>&nbsp;</p> &bull; Monitor expenses and ensure profitability on bookings. <p>&nbsp;</p> 8. Performance Reporting <p>&nbsp;</p> &bull; Prepare and present regular sales reports, including key performance indicators <p>&nbsp;</p> (KPIs), sales pipeline updates, and client feedback analysis.<br /> &nbsp;
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