Sales & Ops Manager | Scrabble
Posted on May 25, 2025
Job Description
Sales
<p> </p> 1. Client Acquisition and Relationship Management <p> </p> • Build and maintain strong relationships with high-net-worth individuals (HNWIs), <p> </p> corporate clients, and travel agents. <p> </p> • Proactively engage with clients to understand their travel needs and present <p> </p> tailored solutions. <p> </p> • Achieve sales targets by converting leads into confirmed bookings. <p> </p> 2. Itinerary Customization <p> </p> • Design bespoke travel itineraries based on client preferences, ensuring attention <p> </p> to detail and alignment with brand standards. <p> </p> • Recommend unique destinations, experiences, and luxury accommodations to <p> </p> exceed client expectations. <p> </p> 3. Market Intelligence <p> </p> • Monitor industry trends, competitor offerings, and client feedback to refine sales <p> </p> strategies. <p> </p> • Identify new market opportunities and develop strategies to penetrate them. <p> </p> Operations <p> </p> 4. Booking Management <p> </p> • Coordinate with internal teams, suppliers, and vendors to ensure seamless <p> </p> travel arrangements, including flights, accommodations, transportation, and <p> </p> exclusive experiences. <p> </p> • Manage end-to-end booking processes while maintaining accuracy and <p> </p> efficiency. <p> </p> 5. Client Support <p> </p> • Serve as the primary point of contact for clients, providing prompt assistance for <p> </p> any travel-related inquiries or issues during their trip. <p> </p> • Ensure the delivery of exceptional service at every touchpoint to maintain brand <p> </p> loyalty. <p> </p> 6. Vendor Relations <p> </p> • Cultivate relationships with luxury service providers to secure the best rates and <p> </p> exclusive privileges for clients. <p> </p> • Negotiate contracts and oversee service quality to uphold company standards. <p> </p> 7. Budget Management <p> </p> • Ensure all itineraries and travel plans are cost-effective while maintaining luxury <p> </p> standards. <p> </p> • Monitor expenses and ensure profitability on bookings. <p> </p> 8. Performance Reporting <p> </p> • Prepare and present regular sales reports, including key performance indicators <p> </p> (KPIs), sales pipeline updates, and client feedback analysis.<br />