Technical Consulting Analyst

Company Overview

[Company Information Not Specified]

Job Summary

As a Technical Consulting Analyst within the Seating Customer Services feature team, you will play a vital role in supporting implementation teams throughout projects to ensure the smooth integration and functionality of seating features. This position involves analyzing requests, coordinating pre-and post-implementation activities, and contributing to the overall improvement and documentation of seating services.

Responsibilities

• Support Implementation Teams: Ensure that the implementation of seating features goes smoothly and does not break production by analyzing and adjusting seating setup before cutover.
• Handle Customer Requests: Manage post-implementation customer requests, from requirement clarifications to feature activations, ensuring alignment with airlines’ seating policies.
• Support Industrialization of Features: Simplify seating activation processes and feature deployment to enhance the efficiency of seating implementations.
• Deliver Customized Services: Collect and assess customer business needs against their seating configuration, recommending solutions tailored to their specific constraints.
• Promote Professional Services: Communicate and identify service opportunities for customers to maximize the value of Professional Services within Airline IT.
• Document and Share Knowledge: Gather and disseminate information on airlines' seating policies, project scopes, limitations, and outcomes to ensure knowledge is accessible.

Qualifications

• Analytical Skills: Strong ability to analyze data and customer requests to ensure relevance and compliance.
• Technical Proficiency: Familiarity with seating configurations and implementation processes in airline systems.
• Communication Skills: Excellent verbal and written communication skills for interacting with customers and collaborating with teams.
• Problem-Solving Skills: Ability to tackle discrepancies and implement solutions effectively.
• Project Management: Experience in managing multiple tasks and projects effectively within a team setting.
• Educational Qualifications: Bachelor’s degree or higher in a relevant field (e.g., Information Technology, Business, or a related discipline).

Preferred Skills

• Industry Knowledge: Understanding of the airline industry and seating policies.
• Experience with IT Implementations: Prior experience in consulting or implementation projects, especially in a technical capacity.
• Customer Relationship Management: Skills in managing customer expectations and delivering tailored solutions.

Experience

• Relevant experience is preferred, though specific years of experience are not defined.

Environment

• [Work setting, location, and conditions are not specified.]

Salary

• [Salary details are not specified.]

Growth Opportunities

• [Opportunities for advancement within the company are not specified.]

Benefits

• [Benefits offered are not specified.]