Application Support Sales, Service – CRM Consultant:

Job Description

Roles & Responsibilities:

As a SAP CRM Consultant specializing in Application Support Management, the primary responsibility will

be to provide ongoing application support, maintenance, and request fulfillment for SAP CRM systems.

The consultant would have to work closely with business users to understand their needs and ensure that

the CRM application remains reliable, secure, and aligned with business goals.

Required skills:

1. Functional experience in SAP sales and service module.

2. Good experience in CRM Middleware, BDOCs, IDOCs.

3. Good experience in background job process and job error analysis.

4. Good understanding of one-order framework.

5. Understanding and experience in SAP CRM base configurations like transaction profiles, status

profiles, business roles, WebUI customizing, action profiles, organizational determination and related

CRM customizing and configurations.

6. Proficient in MVC and WebUI Architecture.

Additional Skills: SAP CRM certification, SAP C4C, ITIL (Information Technology Infrastructure Library).

General-      

   

1. Application Support: Provide day-to-day support for SAP CRM users, addressing and resolving

issues, incidents, and service requests promptly.

2. Incident Management: Manage incidents related to SAP CRM, ensuring timely resolution and

effective communication with stakeholders.

3. Problem Management: Investigate the root causes of recurring issues and implement preventive

measures to minimize system disruptions.

4. User Training: Offer training and guidance to users to help them in case of issues coming up during

Incident Management

5. System Monitoring: Continuously monitor system performance, identifying and addressing

performance bottlenecks or slowdowns.

6. Documentation: Maintain comprehensive documentation of system configurations, support processes,

and issue resolutions.

Should be able to work in shift in rotational mode including weekends in some areas on rotational

basis.