Regional Collections Manager – Collections & Recoveries

Job Summary

We are seeking an experienced Regional Collections Manager to lead the Collections & Recoveries function for a growing vehicle financing business. This senior leadership role focuses on driving collection efficiency, delinquency control, non-performing asset (NPA) management, and recovery performance across the assigned portfolio, with a significant emphasis on North India. The role involves developing and executing collection strategies, building a strong field collections organization, managing regional and area-level leadership teams, and ensuring effective recovery through field collections, repossession, legal proceedings, and vehicle auctions.

Responsibilities

• Lead early-bucket, mid-bucket, and late-bucket collections, NPA management, repossession, vehicle resale/auction, and write-off recoveries.
• Drive collection performance across commercial vehicle financing portfolios, including new, used, and refinance vehicle loans.
• Manage legal recovery processes, including Section 138 Negotiable Instruments Act (NI Act), arbitration, SARFAESI (Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act), and other recovery mechanisms.
• Lead and manage Area and Territory Collection Managers and their respective teams.
• Oversee collection agencies, repossession partners, field vendors, and external legal counsel.
• Establish collection policies, processes, management information systems (MIS), productivity benchmarks, and performance monitoring mechanisms.
• Drive portfolio-level collection strategies based on geography, vehicle category, customer segment, and delinquency trends.

Qualifications

• Graduate in any discipline is mandatory.
• MBA / PGDM or relevant postgraduate qualification preferred.
• 15+ years of experience in Collections, Recoveries, and Legal Management.
• Mandatory experience in vehicle financing, auto finance, or commercial vehicle financing within a Non-Banking Financial Company (NBFC), bank, or vehicle financing organization.
• Exposure to Heavy Commercial Vehicles (HCV), Light Commercial Vehicles (LCV), Small Commercial Vehicles (SCV), used commercial vehicles, two-wheelers, three-wheelers, or electric vehicle (EV) financing.
• Proven experience managing Regional, Zonal, or Area Collections teams.
• Expertise in NPA management, repossession, legal recovery, and vehicle auctions.

Preferred Skills

• Strong hands-on experience in commercial vehicle and vehicle financing collections.
• Expertise in bucket-wise collections, field recoveries, repossession, and vehicle resale.
• Knowledge of legal recovery mechanisms including Section 138 NI Act, arbitration, and SARFAESI.
• Understanding of Reserve Bank of India (RBI) regulations, Fair Practices Code, and collection compliance.
• Strong understanding of portfolio MIS, analytics, and collection management systems.
• Experience managing large, geographically distributed field collections teams.
• Ability to lead senior regional and area-level collection managers.
• Strong vendor and agency management skills.
• Ability to analyze delinquency patterns and identify portfolio-level risks.
• Strong problem-solving, decision-making, and strategic thinking capabilities.
• Excellent verbal and written communication skills.
• Strong stakeholder management skills across internal teams, vendors, legal partners, and external agencies.
• Customer-centric approach balancing recovery objectives with fair and ethical customer treatment.

Experience

• Minimum 15 years of relevant experience in collections, recoveries, and legal management.
• Experience specifically in vehicle financing or commercial vehicle financing within NBFCs, banks, or vehicle financing organizations.
• Proven track record in managing regional or zonal collections teams.
• Demonstrated success in NPA management, repossession, legal recovery, and vehicle auctions.

Environment

• Six-day working arrangement.
• Monday to Friday: Work from office.
• Saturdays: Work from home.
• Last Saturday of every month: Work from office.
• The role involves managing geographically distributed teams and coordinating with multiple internal and external stakeholders.

Key Performance Indicators (KPIs)

• Collection efficiency and achievement of collection targets.
• Bucket-wise resolution and reduction in delinquency.
• Improvement in roll rates and flow rates.
• Reduction in Gross NPA, Net NPA, and credit costs.
• Improved recovery rates on written-off and repossessed accounts.
• Optimization of collection costs and field productivity.
• Improved vehicle repossession and auction realization.
• Agency and vendor performance.
• Team productivity, leadership development, and operational compliance.

Growth Opportunities

• Opportunity to take on broader leadership responsibilities within the vehicle financing collections domain.
• Potential to build and lead a scalable collections organization and develop future collection leaders.

Benefits

Not specified.