<div>Key Responsibilities: &bull; Be the custodian of the overall Bhumi experience. Plan, prioritize, set goals, and drive execution rigorously on a daily and weekly basis. &bull; Take ownership of the P&amp;L, ensuring cost efficiency while maximizing revenue streams from all Bhumis, maintaining a constant churn of revenue and optimizing financial performance. &bull; Own and drive business performance from all Bhumis, ensuring alignment with overall business goals and continuous growth. &bull; Co-solution with functional teams on initiatives to enhance Business Experience (BX). Develop ways to provide actionable insights to functional teams for continuous improvement. &bull; Drive BX initiatives with product, tech, and functional teams by ideating, aligning on win-win strategies, experimenting on the ground, validating with data and feedback, and scaling successful initiatives. &bull; Set up, scale, and iterate on call center operations (5 agents) to ensure all Bhumis are heard. Translate Bhumi voice into key themes and actionable insights to drive internal improvements. &bull; Monitor and analyze business performance, identifying opportunities for revenue growth and operational efficiency across all Bhumis. &bull; Keep a pulse on customers&#39; unmet needs, issues with ways of working (WoW), and feedback through proactive field visits. Implement changes that align with customer centricity and business growth. &bull; Align financial planning with business strategy, working closely with leadership to achieve revenue and profitability targets. &bull; Leverage data-driven decision-making to optimize customer experience, reduce churn, and enhance retention strategies.</div>