Sales Coordinator

Company Overview

Company information not provided.

Job Summary

The Sales Coordinator will manage the complete sales coordination process from customer inquiry to final dispatch. This role is essential to ensure seamless communication between customers and internal departments, handling customer requirements, coordinating artwork and design development, processing orders, ensuring timely payments, planning dispatches, and maintaining long-term customer relationships to generate repeat business.

Responsibilities

• Customer Relationship Management:

  • Act as the primary point of contact for assigned customers.
  • Initiate discussions with customers regarding new requirements and developments.
  • Understand customer expectations and provide timely solutions.
  • Maintain strong relationships to ensure customer satisfaction and repeat business.

• Quotation & Proforma Invoice (PI) Management:

  • Receive customer inquiries and understand the requirements.
  • Prepare and issue Proforma Invoices (PI) accurately and promptly.
  • Follow up with customers for PI confirmation.

• Artwork & Design Coordination:

  • Understand customer artwork requirements.
  • Coordinate with the in-house design team for artwork development.
  • Share artwork with customers for review and approval.
  • Obtain documented approvals through email before proceeding.
  • Maintain proper records of all approved artworks.

• Advance Payment Follow-up:

  • Follow up with customers for advance payments as per agreed commercial terms.
  • Coordinate with the accounts department to confirm receipt of payments.
  • Ensure production is initiated only after payment confirmation (where applicable).

• Sales Order Processing:

  • Generate and punch Sales Orders (SO) in the SAP system after receiving customer confirmation and advance payment.
  • Verify product specifications, quantities, delivery schedules, and commercial details before processing.

• Production Coordination:

  • Coordinate with the production planning team for timely manufacturing.
  • Track production status regularly.
  • Resolve internal coordination issues to ensure timely order execution.
  • Keep customers informed about order progress.

• Dispatch & Logistics Coordination:

  • Coordinate with the logistics and dispatch teams for timely shipment.
  • Follow up for balance payment before dispatch wherever applicable.
  • Ensure dispatch documents are prepared accurately.
  • Coordinate with customers regarding delivery schedules.

• Payment Follow-up:

  • Monitor customer outstanding payments.
  • Coordinate with the accounts department regarding receivables.

• Repeat Order Management:

  • Regularly follow up with customers for repeat orders.
  • Monitor consumption patterns and proactively seek future requirements.

• Documentation & Reporting:

  • Maintain complete records of customer communications, quotations, Proforma Invoices, artwork approvals, cylinder approvals, sales orders, dispatch details, payment status, and other required documents.

Qualifications

• Education: Bachelor’s degree in Business Administration or relevant field.
• Skills Required:
  • Excellent communication and customer handling skills.
  • Strong coordination and follow-up abilities.
  • Good commercial understanding and negotiation support.
  • Knowledge of SAP/Sales Order processing.
  • Basic understanding of printing, artwork approval, and packaging development.
  • Strong time management skills.
  • Ability to manage multiple projects simultaneously.
  • Proficiency in MS Excel, Word, Outlook, and SAP software.

Preferred Skills

• Experience in the printing or packaging industry will be preferred.

Experience

• 3–5 years of experience in Sales Coordination, Customer Service, or Order Management.

Environment

Work environment details not provided.

Salary

Salary details not provided.

Growth Opportunities

Career advancement opportunities not specified.

Benefits

Employee benefits not specified.