Salesforce Service Cloud Engineer

Company Overview

Mastek is a global leader in providing end-to-end technology solutions, specializing in digital transformation services across various industries.

Job Summary

We are seeking a Salesforce Service Cloud Engineer to join our team at Mastek. This permanent position is integral to enhancing our Salesforce capabilities, ensuring the delivery of high-quality solutions that align with our organizational goals.

Responsibilities

• Develop and customize Salesforce applications utilizing APEX, Visualforce pages, Lightning pages, and Lightning Web Components.
• Implement and manage integrations between Salesforce and external applications using REST, SOAP APIs, Kafka, oAuth, and Single Sign-On.
• Optimize existing code and implement batch processes, class controllers, and triggers while adhering to Salesforce Governor Limits.
• Utilize tools such as Apex Data Loader and Salesforce DX for effective data management.
• Maintain strong security protocols and manage Salesforce sharing settings, roles, and profiles.
• Use version control/continuous integration tools such as GITLab for collaborative development.

Qualifications

• Minimum of 8+ years of experience in the IT industry, with at least 6 years of dedicated Salesforce development experience.
• Proficiency in APEX, Visualforce, Lightning Web Components, and SOQL/SOSL.
• Strong experience with integrating Salesforce with other systems via various APIs.
• Knowledge of Salesforce architecture frameworks, best practices, and business processes.
• Understanding of the Salesforce security model, including sharing rules and settings.
• Relevant certifications are a plus, including:
  • Salesforce Certified Platform Developer II (PD II)
  • Salesforce Certified Platform Developer I (PD I)
  • Service Cloud Certified Consultant
  • Sales Cloud Certified Consultant
  • Salesforce Certified Sharing and Visibility Designer
  • Salesforce Certified Admin
  • Salesforce Platform App Builder

Preferred Skills

• Familiarity with Apex Scheduling and Batch processes.
• Ability to create and modify controllers, controller extensions, and triggers across platforms.

Experience

• 8+ years of overall experience in the IT industry with substantial Salesforce-related experience.

Environment

This role is a hybrid position based in Bangalore. Candidates should be open to relocation or traveling as per business needs.

Salary

The estimated salary range for this position is 30-33 LPA.

Growth Opportunities

Join Mastek to leverage your Salesforce expertise in a dynamic environment with opportunities for professional growth and advancement within the company.

Benefits

• Mastek offers a competitive benefits package that may include health insurance, paid leave, and various work policies. Specific details can be discussed during the interview process.