Technical Support

Company Overview

Neverinstall is a pioneering technology company that specializes in building and delivering cloud PCs to B2B clients. With a focus on innovation, scalability, and user-centric design, Neverinstall empowers businesses to access secure, high-performance computing environments from anywhere. The company fosters a culture of collaboration, technical excellence, and continuous improvement.

Job Summary

The Technical Support professional will serve as a key technical resource for Neverinstall’s cloud PC platform, providing expert support to enterprise clients. This role entails troubleshooting complex issues, guiding customers through technical challenges, and collaborating with internal teams to enhance customer satisfaction. The position is vital in maintaining the reliability and reputation of Neverinstall’s cloud-based services.

Responsibilities

• Provide advanced technical support for Neverinstall’s cloud PC solutions to B2B clients via email, chat, and phone.
• Diagnose and resolve issues related to networking, cloud infrastructure (AWS, Google Cloud Platform, Microsoft Azure), and virtual desktop environments.
• Collaborate with engineering and product teams to escalate and resolve complex customer incidents.
• Document troubleshooting steps, solutions, and best practices to enhance the knowledge base.
• Assist in onboarding and training clients on the platform, ensuring smooth adoption and optimal utilization.
• Monitor system health, proactively identify potential issues, and recommend improvements for reliability and performance.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in technical support, preferably supporting cloud-based or SaaS products.
• Strong understanding of networking concepts (TCP/IP, DNS, VPNs, firewalls).
• Hands-on experience with cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
• Excellent problem-solving and analytical skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-oriented mindset with a focus on delivering effective solutions.

Preferred Skills

• Previous experience working in an IT services company.
• Familiarity with cloud PC or Desktop-as-a-Service (DaaS) products.
• Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, Google Associate Cloud Engineer).
• Experience supporting enterprise or B2B clients.
• Scripting or automation skills (Python, Bash, PowerShell) are a plus.

Experience

• Minimum of 5 years in technical support roles, ideally in cloud, networking, or IT services environments.
• Experience with supporting or deploying solutions on AWS, GCP, and Azure.
• Exposure to B2B customer support and enterprise environments preferred.

Environment

• Full-time position.
• Work location not specified (remote, hybrid, or in-office to be determined).
• Standard office hours with occasional need for flexible scheduling to resolve critical incidents.
• Collaborative team environment with direct interaction with engineering and product teams.

Salary

• ₹400,000 – ₹500,000 per annum (INR), commensurate with experience and qualifications.

GrowthOpportunities

• Opportunity to advance into senior technical support, solutions engineering, or cloud operations roles.
• Exposure to cutting-edge cloud technologies and enterprise solutions.
• Participation in ongoing training and professional development programs.