Core Financial Support Specialist

Company Overview

Trantor is a leading provider of innovative technology solutions, emphasizing customer-centric services and continuous improvement in the delivery of its financial support systems in conjunction with Coders Brain Technology as the payroll partner.

Job Summary

We are seeking a skilled Core Financial Support Specialist with robust experience in Oracle R12 ERP Financial modules. This role is crucial for maintaining high standards of customer satisfaction through effective user support, issue resolution, and continuous improvement of service delivery. The successful candidate will engage in troubleshooting, manage customer queries, and work collaboratively to enhance user experience.

Responsibilities

• User Support: Provide direct support to users by addressing issues related to system functionality and software applications.
• Issue Resolution: Troubleshoot and resolve technical incidents, escalating as necessary while coordinating with software vendors when required.
• Customer Satisfaction: Build a customer-centric culture by ensuring quick and effective resolution of issues, fostering confidence among users.
• Incident and Problem Management: Participate in SLA breach reviews and major incident reviews, helping guide problem management to identify corrective actions for recurring issues.
• Technical Troubleshooting: Collaborate closely with developers to address and resolve technical concerns impacting application users.
• Documentation: Develop and maintain knowledge transfer documentation and customer-facing support materials to facilitate effective user self-service and reduce support requests.

Qualifications

• Minimum 4 years of experience with Oracle R12 ERP modules, particularly in Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), Purchasing (PO), and Fixed Assets (FA).
• Strong understanding of out-of-the-box Oracle R12 setups and configurations.
• Technical Skills: Hands-on experience with SQL, PL/SQL, and XML Publisher for reporting and customization.
• Customer Service Orientation: Proven ability to provide exceptional customer service with a focus on building user confidence and satisfaction.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with users, developers, and leadership.
• Attention to Detail: Strong focus on detail in documentation, troubleshooting, and monitoring system performance.
• Proactive Mindset: Initiative in problem management and supporting task improvements.
• Educational Qualifications: Bachelor’s degree in Information Technology, Business, Accounting, Finance, or a related field is preferred.

Preferred Skills

• Zuora RevPro Experience: Familiarity with Zuora RevPro beneficial for managing revenue recognition processes.
• Problem-Solving Skills: Ability to analyze recurring issues and actively participate in developing long-term solutions.
• Documentation Skills: Skilled in creating detailed support documentation and knowledge transfer materials for customer-facing use.
• Leadership Engagement: Comfortable interacting with leadership teams, conducting service reviews, and reviewing change requests.

Experience

• A minimum of 5 years of relevant experience in financial support and Oracle ERP environments.

Environment

This position is remote, emphasizing collaboration and customer focus. The role may require occasional support outside regular working hours for Service Level Agreement (SLA) and critical support needs.

Salary

Not specified.

Growth Opportunities

Not specified.

Benefits

Not specified.