Salesforce Loyalty Management Specialist

Company Overview

(Company details not provided)

Job Summary

The Salesforce Loyalty Management Specialist is responsible for designing, configuring, and implementing Salesforce Loyalty Management programs. This role plays a crucial part in enhancing customer engagement and retention through effective loyalty strategies that align with the organization's goals.

Responsibilities

• Design, configure, and implement Salesforce Loyalty Management programs, including tiered, point-based, and subscription models.
• Integrate Loyalty Management with Customer Relationship Management (CRM), Marketing Cloud, and various partner systems.
• Customize member journeys, rewards structures, and engagement workflows to optimize user experience.
• Collaborate with business teams to define key performance indicators (KPIs), reporting requirements, and analytics for ongoing improvement.
• Ensure smooth deployment of loyalty programs and provide post-implementation support to address any issues.

Qualifications

• Strong experience in Salesforce Core (Sales/Service Cloud).
• Hands-on expertise with the Salesforce Loyalty Management module.
• Knowledge of Marketing Cloud and customer engagement strategies.
• Good understanding of data modeling, application programming interface (API) integration, and automation tools.
• Salesforce certifications in Admin, Consultant, or Loyalty Management are preferred.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.

Preferred Skills

• Experience with data analysis and reporting tools.
• Familiarity with Agile methodologies.
• Strong communication and collaboration skills.

Experience

• Minimum of 5 years of relevant experience in Salesforce and loyalty program management.

Environment

• This position is remote, offering flexibility in work arrangements.

Salary

(Salary details not provided)

Growth Opportunities

(Opportunities for career advancement not provided)

Benefits

(Details on offered benefits not provided)