Technical Support Engineer - Test

Company Overview

Company details not provided.

Job Summary

The Technical Support Engineer - Test will be responsible for providing expert technical assistance and support for products and services. This role is crucial in ensuring customer satisfaction by resolving technical issues efficiently and effectively.

Responsibilities

• Provide first-level technical support to customers via various communication channels (phone, email, chat).
• Troubleshoot and resolve issues related to software and hardware products.
• Collaborate with engineering teams to identify and escalate complex issues.
• Document and track customer interactions and technical issues in the support database.
• Assist in the development and maintenance of support documentation and knowledge base articles.
• Conduct training sessions for customers when necessary to enhance product usage.

Qualifications

• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Basic knowledge of software testing methodologies.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with customer support tools and ticketing systems is a plus.
• Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Preferred Skills

• Experience with software testing tools and methodologies.
• Knowledge of programming languages such as Python, Java, or C#.
• Familiarity with databases and SQL.
• Understanding of networking concepts and protocols.

Experience

• Minimum of 0 years of experience in technical support or a related field.

Environment

• Full-time position; specific work location is not specified.

Salary

• Estimated salary range: ₹300,000 - ₹360,000 per annum.

Growth Opportunities

Growth opportunities are not provided.

Benefits

Benefits information is not provided.