ServiceNow Developer

Company Overview

(Company details are not specified.)

Job Summary

The ServiceNow Developer is responsible for developing, configuring, and customizing ServiceNow modules and applications. This role contributes to the organization's goals by enhancing the ServiceNow platform, improving workflows, and ensuring efficient integration between systems, thus fostering better service delivery and operations.

Responsibilities

• Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, ITBM, CSM, and other relevant applications.
• Design and implement workflows, UI policies, business rules, script includes, UI actions, and client scripts.
• Develop and maintain ServiceNow integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Customize and develop catalog items, record producers, and Flow Designer workflows.
• Implement ServiceNow security models such as Access Control Lists (ACLs), roles, and domain separation.
• Perform instance upgrades, patch management, and optimize platform performance.
• Develop Automated Test Framework (ATF) test cases to ensure platform stability.
• Work on performance analytics, reporting, and dashboards to enhance visibility.
• Troubleshoot incidents, defects, and performance issues within the ServiceNow platform.
• Document technical solutions, development processes, and best practices.
• Participate in story grooming, sprint planning, and unit testing.
• Document technical designs and assist in User Acceptance Testing (UAT) coordination.

Qualifications

• Experience: 3–5 years in ServiceNow development and application management.
• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Technical Skills:
  • Basic to intermediate JavaScript / GlideScript skills.
  • Knowledge of ServiceNow tables, workflows, notifications, and catalogs.
  • Familiarity with Automated Test Framework (ATF) and system properties.
  • Exposure to core modules (IT Service Management (ITSM), Request Management, Configuration Management Database (CMDB)).
  • Good understanding of ServiceNow Update Sets and release cycles.
  • Experience in Service Portal development and user interface customization.
  • Knowledge of CMDB, Discovery, and Asset Management is a plus.
  • Experience with ServiceNow Flow Designer, Workflow Editor, and Business Rules.

Preferred Skills

• Certifications:
  • Mandatory: ServiceNow Certified System Administrator (CSA).
  • Preferred: ITIL v4 Foundation, ongoing Certified Application Developer (CAD) or relevant Certified Implementation Specialist (CIS) certifications (optional but beneficial).
• Communication Skills:
  • Clear articulation of technical issues to business analysts and testers.
  • Proactive engagement in asking questions and understanding business needs.

Experience

• A minimum of 3–5 years of relevant experience in ServiceNow development and application management.

Environment

(Typical work setting, location, and environmental conditions are not specified.)

Salary

(Salary details are not specified.)

Growth Opportunities

(Career advancement opportunities within the company are not specified.)

Benefits

(Offered benefits are not specified.)