Principal Accountabilities (KPI’s)

Key Result Areas

Major Activities

(What is to be Done and How)

End Results

(Why it is to be Done)

2.1.   Customer Service

•  Rest of the World (ROW) sales and servicing of customers in Middle East, Russia, Asia-Pacific region and Australia according to yearly targets fixed.
• Coordinate with Indian operations for smooth sale of products from Indian operations to customers in RoW region. This needs to be done independently with minimum supervision.
• Coordinate with product development to develop new products and samples as per customer and market requirements.
• Monthly and quarterly shipment plan: work out shipment wise priorities and finalize monthly production and shipment plan with operations.
• Communication orders received with plants and concerned departments – Supply chain, agri, logistics.
• Customer updates – maintain MIS on weekly / monthly shipments & Sales reports, customer wise order tracking and communicate to customers on regular (weekly) basis.
• Maintain and update the order book position on a rolling basis as per Annual Operating Plan requirements.

• To ensure effective and timely flow of information from customers to Global Green and vice versa. This is necessary to keep customers satisfied while delivering effective sales for the company.
• The accounts being managed for customer servicing represent the major portion of Global Green’s business in ROW.
• Hence an experienced effective customer servicing management is a critical function for the company’s operations.
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2.2. Sales Growth

• Generate additional sales with existing assigned customers and develop new customers in the RoW region. This includes the entire process from first contact to realization of revenue.
• Co-ordinate preparatory work for exhibitions / shows and for customer visits.

• To achieve sales growth and develop new customers & product lines for the company.

• 3. Competitor and Market Activities
• Track customer and usage patterns and competitor activities in order to ensure robust regional sales plans in line with overall company plans.
• Develop and maintain relationships with key customers and other relevant bodies to ensure that the company's maximum sales potential is realized.
• Monitor the sales performance of competitors to ensure that the company maintains and develops its competitive position.

• To ensure that the company is in line or ahead in sales and customer knowledge and relations as per market benchmarks.

2.4 New Product development -ROW market

• Proactively assess customers' product requirements and make specific proposals for regular supply in order to enhance company leverage with key customers.
• Pass any customer comments on products to Product Development & Operations teams to enable them to identify any potential improvements in products.
• Evaluate feedback from Sales and Customer Research on Product Design / possible enhancements and take actions as necessary.

Assist other departments in the risk assessment of new products.

Qualifications

• MBA in Sales & Marketing from a reputed Institute (full-time study),

Experience

• At least 5-8 years’ of managerial experience in a FMCG / Food processing industry, with an excellent understanding of FMCG / Processed Food in the international market.
• Has exposure in international B2B business.
• Has exposure to opening new international customers independently.

Skills

• Strong Sales skills with emphasis on planning, organising and delivery
• Interpersonal skills, decision making and problem-solving skills, pro-active & a go-getter.
• Entrepreneurial, innovative and pro-active with ability to work independently.
• Excellent communication and presentation skills.
• Computer literate and MIS management.