Operations Manager

Company Overview

Gladful is a dynamic food brand founded during the pandemic with the mission to revolutionize the way children snack in the country by offering foods that kids crave with the nutrition they deserve. Led by a brother-sister duo with a combined 20 years of experience in startups and multinational corporations, Gladful has successfully launched its first product category in December 2021, receiving an outstanding market response. The company is backed by prominent global venture capitalists including Antler, Huddle, Strong Her Capital, and notable founders from Shiprocket, Bombay Shaving Co., and WinZO. Featured on SharkTank India Season 2, Gladful has secured support from three Sharks: Amit Jain, Aman Gupta, and Namita Thapar, marking the beginning of an exciting growth phase.

Job Summary

The Operations Manager will be responsible for planning, coordinating, and controlling the procurement, purchase, and dispatch processes of Gladful products. This role ensures that all operations run reliably and efficiently, guaranteeing timely product delivery within budget. The Operations Manager will play a critical role in maintaining inventory, overseeing production schedules, managing vendor relationships, and ensuring quality standards, thereby contributing significantly to the company’s operational excellence and growth.

Responsibilities

• Ensure timely packing, shipping, and delivery of orders from various channels including the website, marketplaces, quick commerce portals, offline orders, gifting, and B2B orders.
• Liaise and maintain seamless communication with shipping partners, third-party logistics providers, Amazon, and other marketplaces.
• Address and resolve customer complaints across multiple platforms such as WhatsApp, Facebook, Instagram, and email.
• Maintain adequate inventory levels of finished goods, packaging materials, and raw materials at both the warehouse and manufacturing partner’s facility.
• Monitor inventory counts at the warehouse and manufacturing partner’s facility on a fortnightly basis.
• Plan and schedule production to maintain finished goods inventory as per sales team requirements.
• Coordinate daily with vendors for raw materials, packaging, shipping, and other operational needs to ensure smooth functioning.
• Oversee production processes and adjust schedules as necessary.
• Identify and network with additional vendors and production houses to optimize costs.
• Conduct quality checks on materials, processes, and final products to ensure the highest quality standards.
• Design and develop dashboards to provide regular operational insights, offer recommendations, and identify growth opportunities.
• Collaborate with the Accounts team to ensure proper documentation of bills, credit notes, and related financial paperwork.
• Manage and train on-ground staff at the warehouse.
• Perform any other duties as assigned by the reporting manager.

Qualifications

• Graduate degree.
• Minimum 4-5 years of experience as a Production or Operations Manager, preferably in the food sector.
• Familiarity with software platforms such as EasyEcom, Viniculum, or Unicommerce.
• Strong project management skills.
• Excellent analytical and multitasking abilities.
• Problem-solving mindset.
• Proficient in Microsoft Excel.
• Agile and quick learner.

Experience

• 4-5 years of relevant experience in production or operations management.
• Experience in the food industry is preferred.

Environment

• Location: Gurugram.
• The role involves coordination with warehouse and manufacturing facilities.
• Likely requires interaction with on-ground staff and vendors, implying a mix of office and fieldwork.

Salary

• Expected CTC: ₹7.2 Lacs to ₹9.6 Lacs per annum.