ABOUT US
Holistic health solutions, promoting overall well-being. 🌿

We are a health supplement and wellness company driven by the mission to help people make informed choices about their health and wellness. We are dedicated to enhancing India's health landscape by providing clinically proven supplements, backed by expert credibility and rigorous research. However, we are not just about pushing our products; we strongly believe in empowering our consumers with knowledge about their health and bodies, encouraging them not to follow anything blindly.

THE ROLE

Building meaningful customer experiences. 💬

We’re looking for a Customer Relations Executive to join our team. This role involves both customer support and community experience, helping us create thoughtful, smooth, and empathetic interactions with our customers every day while ensuring  that conversations are nurtured with care, and our community feels engaged and supported. This is a fully remote role.

WHAT WE’RE LOOKING FOR
You should apply if this describes you. 🏅

Have a people-first approach: This role is mainly customer-facing. We’re looking for someone who can communicate with empathy, patience, and clarity, who genuinely enjoys helping people and creating positive experiences through conversations and support.

Process-led approach: Contribute towards managing customer conversations, follow-ups, escalations, and operational workflows in a timely and organized manner. You should be comfortable handling multiple moving parts while maintaining attention to detail.

A thoughtful communicator: You understand that the way we communicate matters. You are clear, empathetic, and mindful while interacting with customers, community members, and teammates.

Curiosity to learn: Whether it’s understanding our products better, improving systems, or learning how communities function, openness to learning and adapting is absolutely critical.

Ownership: We want someone who can take initiative and stay accountable. From customer conversations to community coordination, you should be comfortable taking responsibility and driving tasks forward.

Collaboration: This role involves working closely with different teams. Being communicative, aligned, and proactive in cross-functional coordination is important to us.

KEY RESPONSIBILITIES

Customer Support & Experience

• Respond to customer queries across different communication channels in a timely and empathetic manner.

• Manage customer follow-ups, order-related concerns, and escalations to ensure a smooth customer experience.

• Coordinate with internal teams to resolve customer concerns and provide accurate information.

• Maintain records of customer interactions, feedback, and recurring concerns.

• Identify customer pain points and share insights to help improve customer experience.

Community Management

• Support the day-to-day management and engagement of the community.

• Foster meaningful conversations and encourage participation within the community.

• Assist in planning and executing community initiatives, campaigns, events, and engagement activities.

• Capture community feedback and insights to support product, content, and customer experience improvements.

QUALIFICATIONS
Not a checklist, just a list. 📋

• A degree/diploma in any field (or enough experience to prove you’ve got a hold of the craft!)

• Prior experience in customer support, customer experience, operations or community management is preferred

• Strong written and verbal communication skills

• Ability to manage multiple conversations and tasks simultaneously

• Interest in wellness, healthcare or consumer brands is a plus

WHAT WE OFFER
Getting those brownie points ✨

• A fully remote role with a 5-day work week and 30 paid leaves in a year.

• A warm and welcoming work culture that values creativity and collaboration.

• Health Insurance, accidental + mental wellness coverage for all employees

• Monthly wellness allowance of Rs. 2000/-

• Yearly credits worth Rs. 24,000/- to be used for Origins products and special discounts for family and friends

Salary Range 

Rs. 50,000-55,000 per month, can be extended by a margin based on the candidate.

If you're someone who enjoys working with people, creating thoughtful experiences, and building connections, we'd love for you to join us at Origins Nutra.