National Supply Head | Scrabble & Jigsaw
Job Description
About Lithium: Lithium Urban Technologies is India's largest zero-emission service provider in the urbanmobility space. As a pioneer in electric fleet solutions, we are transforming the way businessesand people commute - efficiently, intelligently, and sustainably. We believe in using technology, data, and clean energy to shape the future of urban transport. Role Overview The Supply Head – Driver Compensation, Hiring & Retention will lead the end-to-endstrategy and execution for driver lifestyle management across our 4-wheeler EVcorporate fleet. This role is mission-critical in ensuring driver availability, engagement, productivity, andlongterm retention while maintaining cost efficiency and service reliability. You will design compensation structures, drive large-scale hiring, improve retention metrics, andbuild scalable systems to support multi-city expansion. Key Responsibilities: Location: Bangaluru HO Experience Required: 15 - 17 yrs Department: Operations Company: Lithium Urban Technologies. 1. Driver Hiring & Onboarding Develop and execute scalable driver acquisition strategies across cities Build sourcing channels: vendor partnerships, referrals, field hiring, digital platforms Ensure seamless onboarding, documentation, compliance, and training Maintain strong hiring funnel metrics (cost per hire, TAT, joining ratio) 2. Compensation & Incentive Design Design competitive and sustainable driver compensation models Structure incentive programs linked to utilization, safety, and service SLAs Monitor payout accuracy and transparency Balance driver earnings satisfaction with company unit economics 3. Retention & Engagement Develop structured retention programs to reduce attrition Implement engagement initiatives and grievance redressal mechanisms Analyze attrition drivers and implement corrective actions Build loyalty and performance recognition frameworks 4. Performance & Productivity Management Human Resource Confidential Monitor driver utilization, attendance, and compliance metrics Improve fleet uptime through proactive supply management Collaborate with Operations and City Heads to meet SLA targets 5. Process & Systems Implement data-driven dashboards for supply performance tracking Standardize SOPs across cities Leverage technology for automation of payouts and attendance tracking Key Metrics (KPIs) Driver hiring TAT & cost per hire Driver attrition rate Utilization & trip fulfillment rate Incentive cost vs revenue benchmarks Driver satisfaction scores Qualification Any Graduate from a reputed A/B-Class institute Experience 8–12/ 15 - 17 years of experience in fleet operations, mobility, logistics, gig workforcemanagement, or large blue-collar workforce handling Proven experience managing 500+ driver base preferred Strong background in compensation structuring and retention strategy Skills & Competencies Strong analytical and data-driven decision-making ability Deep understanding of blue-collar workforce dynamics Negotiation and stakeholder management skills Strong operational execution capability Ability to scale processes in a high-growth environment What We Offer Opportunity to lead supply strategy in a fast-scaling EV mobility company High ownership and leadership visibility Career acceleration in one of India’s fastest-growing sectors Direct impact on business growth and service excelle
