MS Dynamics CRM Architect

Company Overview

(Company details not specified.)

Job Summary

The MS Dynamics CRM Architect will be responsible for aligning technology with business strategy and requirements. This role requires a deep understanding of customer service modules and experience in leading and executing CRM implementations. The architect will play a crucial role in managing client communication, expectations, and project documentation while enhancing solutions and processes.

Responsibilities

• Work with clients to understand their requirements and align technology with business strategy and goals.
• Lead the architecture and implementation of at least two complete MS Dynamics CRM projects.
• Design and implement solutions using Customer Service modules and Power Apps, Power Automate.
• Integrate external and internal systems utilizing Azure API Management or similar middleware, Service Bus, Logic Apps, and Azure Functions.
• Manage client communications and delegate tasks effectively while foreseeing and reporting risks.
• Document project specifications, including High-Level Design (HLD) and Low-Level Design (LLD).
• Understand and manage Non-Functional Requirements (NFR) for the project.
• Oversee configuration management, release management, and the merging process in projects.

Qualifications

• 10+ years of experience in MS Dynamics CRM.
• Proven experience as a Microsoft Dynamics Architect in multiple complete CRM implementations.
• Strong background in customer service modules within MS Dynamics CRM.
• Experience with Power Apps and Power Automate architecture.
• Proficiency in integrating systems using Azure technologies.
• Familiarity with source control management systems and continuous integration/deployment environments.
• Internally motivated with the ability to work both independently and collaboratively.
• Excellent communication and leadership skills with a consultative approach.

Preferred Skills

• Experience in the Health Domain.
• Certifications in MS Dynamics and Power Platform.
• Familiarity with Continuous Integration Tools and Techniques.
• A demonstrated capacity for out-of-the-box thinking.

Experience

14+ years of relevant experience in the field of CRM and technology strategy.

Environment

(Work setting and location details not specified; please confirm if remote, in-office, or hybrid.)

Salary

(Salary details not specified.)

Growth Opportunities

(Career advancement opportunities not specified.)

Benefits

(Benefits offered not specified.)