Job Role: Account Receivables Specialist Location: HSR Layout; Bangalore Employment Type: Permanent & Full time Years of Experience: 7-10 years Salary: as per industry stds. The problem we will solve together The primary healthcare system in India is fragmented and ripe for disruption. Patients and caregivers need timely access, quality of service delivered, patient-centric experience, and assurance of the desired clinical outcomes. By bringing together doctors, paramedics, providers, and emergency services, and working with corporates and the payors - we have an unprecedented opportunity to create a technology-led change in healthcare delivery. As the national health stack gets operational and adopted, we can bring accountability of care, the choice for the patients and caregivers, interoperability for seamless continued care, and transparency using technology as the backbone of this transformation. We are building the most patient-centric healthcare company in the world. We need great people such as you to help us in achieving this dream. About the company Connect and Heal is a Bengaluru-based health-tech company that provides end-to-end coordinated care for employees. Founded in November 2016, CNH aims to be the first Health Maintenance Organization in India. We are one of the very few technology companies that own infrastructure and have meaningful influence over the delivery of care through partners. We employ over 700 doctors and paramedics who deliver outpatient care and emergency services across 60 cities in India. On top of this, we also have a managed network of hundreds of doctors who can consult across 35+ specialties and can converse in almost all Indian regional languages. Over the last 6 years, we have built a preferred network of 6000+ hospitals, specialist clinics, and 3500+ diagnostic centers across India. Our operations under the name MUrgency operate the largest on-demand Ambulance network in the country with over 4500 ambulances and counting. At Connect and Heal, we are leveraging technology to create a holistic end-to-end healthcare management ecosystem for the people. During the COVID-19 pandemic, we discovered that teleconsultation is a powerful medium to get access to high-quality health outcomes for the majority of cases of both acute and chronic diseases. Similarly, we believe that we can enable better access and higher accountability of care using technology in health care. Job Summary: We are seeking a detail-oriented and proactive Accounts Receivable (AR) Specialist to manage and optimize our receivables process. In this role, you will be responsible for ensuring timely invoice collections, monitoring outstanding payments, and maintaining accurate customer payment records. You will work closely with clients to address overdue balances, resolve queries, and liaise with internal teams to reconcile accounts. Additionally, you will support contract renewals, assist in identifying doubtful debts, and advise on necessary provisions. Your contributions will be critical to maintaining positive cash flow and minimizing financial risks, while also providing key insights through regular reporting and reconciliation activities. Key Responsibilities: • Invoice Collection Management: Ensure the timely collection of invoices within the designated credit period, maintaining positive cash flow and minimizing outstanding receivables • Accounts Review: Regularly monitor customer outstanding balances and aging reports to track overdue accounts and take proactive action • Contract Renewal Review: Evaluate pending renewal invoices and identify dependencies on contract renewals to ensure timely billing and collection • Invoice Submission Monitoring: Track and ensure adherence to timelines (TAT) for invoice creation, submission, and client acknowledgment • Customer Coordination: Engage with clients to address overdue invoices, ensuring clear communication and prompt resolution of payment delays • Payment Follow-up: Conduct regular follow-ups with clients to ensure timely receipt of payments • AR Reconciliation: Reconcile Accounts Receivable (AR) balances with customers and internal teams (Sales, KAM, and SPOC) to ensure accurate and up-to-date records • Payment Record Maintenance: Maintain accurate and up-to-date records of customer payments and outstanding balances • Legal Liaison: Initiate discussions with the Legal department for overdue and delinquent payments and take appropriate action in line with company policy • Query Resolution: Address customer queries regarding invoice breakdowns, GST, TDS, and other clarifications within the defined TAT • Invoice Adjustment and Provisioning: Advise the accounting team on necessary adjustments to invoices or collections, assess doubtful debt positions, and provide recommendations for provisioning • Reporting: Prepare monthly reports on payment collections and outstanding AR balances, highlighting trends, issues, and resolution strategies • Daily/Monthly Reporting: Compile and submit daily and monthly AR reports, ensuring accurate financial data and up-to-date status on receivables • Account Reconciliation Expertise: Perform regular account reconciliations to ensure the integrity of financial records and timely resolution of discrepancies Qualifications: • Bachelor’s degree in accounting, business management, or a similar field • 7-10 years of experience in the collection • Proven track record in collections, with hands-on experience in managing outstanding receivables and maintaining customer relationships • Strong verbal and written communication skills, with the ability to effectively interact with clients and internal teams • Sound understanding of accounting procedures, invoicing, and financial reporting