Field Support

Job Summary

The Field Support role is essential for providing on-the-spot technical assistance to employees visiting the IT walk-up desk. This position is responsible for troubleshooting and resolving hardware, software, and network issues, ensuring that employees can effectively utilize technology in their work. The Field Support professional will also assist in the setup and configuration of new devices and applications, maintain accurate records of support requests, and collaborate with IT team members to ensure timely problem resolution.

Responsibilities

• Provide on-the-spot technical support to employees at the IT walk-up desk.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with the setup and configuration of new devices and applications.
• Maintain accurate records of support requests and resolutions.
• Collaborate with other IT team members to ensure timely and effective problem resolution.
• Educate employees on best practices for using technology and software.
• Perform routine maintenance and updates on IT equipment.
• Ensure compliance with company IT policies and procedures.
• Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
• Verify and approve operational quality of system equipment.
• Resolve customer issues in hardware installation, repair, upgrade, and maintenance.
• Assist in investigating and resolving complex installations and maintenance matters.
• Instruct customers in the operation and maintenance of systems/equipment.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
• Perform analysis and prepare reports on system problem trends and issues.
• Troubleshoot user accounts.
• Understand SCCM, VPN, Azure, O365, Windows 10 & 11.

Qualifications

• Experience in IT support or a related field.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Experience

• Relevant experience in IT support or a related field is required.

Environment

• Work Type: Full time
• Work Mode: In-office
• Job Location: Mumbai

Salary

• Estimated salary range: ₹600,000

Job Start Date

• August 22, 2025

Job End Date

• September 21, 2025