Job Description:

Job Location: Bengaluru Urban

Department: Security Operations Center

Company Overview:

 

Hakimo AI is a cutting-edge technology company specializing in AI-driven physical security solutions. We're revolutionizing the security industry with our intelligent systems, and we are now seeking to expand our team with dedicated professionals as we build our in-house monitoring center.

  

Role Overview:

 

We are seeking a detail-oriented Security Analyst to join our team. This role requires vigilance and a focus to monitor, assess, and respond to security alarms and incidents. A high level of professionalism is expected, alongside excellent communication skills to ensure incidents are appropriately escalated and recorded. 

Responsibilities:

 

• Real-time monitoring and assessment of security alarms and systems.

• Prompt, efficient response to security incidents and alarms.

• Escalation of security incidents to the appropriate personnel based on severity and urgency.

• Documentation of incidents, including maintaining logs and preparing incident reports.

• Performing other duties as assigned by the SOC Manager.

 

Qualifications:

 

• Bachelor's degree in any related field.

• Excellent communication skills, with fluency in written and spoken English.

• Familiarity with computer systems and a basic understanding of security systems.

• Ability to work both independently and collaboratively in a team.

• Willingness to work flexible hours, including weekends, holidays and rotating shifts.

• Able to work with highly confidential information.

• Strong decision making during various situations.

• 0-2 years of experience (in a call center or customer service role)

 (Prior experience with alarm monitoring or security systems is a significant plus)