Customer Success Specialist – Campaign Services
Location: Pune | Experience: 2–5 years | Team: Client Success
About DeltaX
DeltaX is a data-driven digital advertising platform built for agencies and advertisers to optimally buy, track, attribute and report ad campaigns across search, social media, display RTB, mobile, video and other media channels. Founded in 2012, DeltaX is a pioneer in the advertising technology industry. It leverages deep learning to break down complex data sets so digital marketers and advertisers can understand consumer behaviour, frame better outreach strategies and get the best out of their digital media investments. DeltaX works with 1,000+ advertisers and has teams in Singapore, Bengaluru, Pune and New York.
About the Role
We are looking for a Customer Success Specialist to own strategic client relationships for our e-commerce performance marketing clients. This is a high-impact, hybrid role combining individual account ownership with mentoring junior team members. You will drive client growth, lead escalations, improve processes, and collaborate with cross-functional teams to deliver exceptional campaign performance.
Key Responsibilities
- Own and grow a portfolio of high-value e-commerce performance marketing accounts
- Lead strategic client conversations, including campaign strategy, QBRs, account growth, renewals, cross-sell and upsell opportunities
- Mentor, review and guide junior Customer Success / Account Management team members
- Act as the primary escalation owner, proactively managing account health, delivery risks and churn signals
- Build and standardise Customer Success processes, SOPs, playbooks, onboarding workflows, reporting cadences and documentation
- Ensure seamless client onboarding and collaborate with Campaign Management, Media Buying, Creative, Analytics and Sales teams to drive successful outcomes
What You'll Need
- 2–5 years of Customer Success or Account Management experience in AdTech, MarTech, SaaS or Performance Marketing, managing e-commerce clients
- Strong understanding of Google Ads, Meta Ads and Google Analytics, with experience driving campaign strategy, QBRs, renewals, account growth, upsell and cross-sell
- Proven ability to own client relationships, lead escalations, mentor junior team members and collaborate with Campaign, Creative, Media and Analytics teams
- Experience building or improving Customer Success processes, SOPs, playbooks, client onboarding and reporting frameworks in a fast-paced environment
- Hands-on experience with Notion, Asana, Trello, Monday.com or ClickUp; familiarity with HubSpot, AppsFlyer, Branch, Trackier, DSP/Programmatic or Hyperlocal Advertising is a plus
- Strong communication, stakeholder management, problem-solving and an ownership mindset, with the ability to thrive in ambiguous, high-growth environments
