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Assistant City Lead | Scrabble & Jigsaw

Posted on January 23, 2025

Job Description

Job Description<br /> We're looking for a talented & experienced Assistant City Lead- Operations in Delhi.<br /> Responsibilities<br /> Help oversee Same-Day Delivery & Hyperlocal operations across multiple dark stores in Delhi.<br /> Manage all dark store/delivery fleet teams along with launch of new dark stores across Mumbai, as per the expansion plan.<br /> Work closely with our customers D2C/ECommerce Brands) and support them in expansion/growth across Bangalore.<br /> Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management.<br /> Ensure a streamlined Supply Chain to drive 100% success rate in Same-Day Deliveries & meet SLAs across the city.<br /> Lead all metrics related to reliability, customer experience & CPO (cost-perorder) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them.<br /> Oversee weekly audits and daily MIS reporting to Management.<br /> Help create a rockstar culture amongst your team to scale to profitability.<br /> Qualifications<br /><br /> 6-12 years of Operations/Supply Chain Management experience, at Quick Commerce/Ecommerce warehousing/dark store/logistics tech companies.<br /><br /> Team management, stakeholder management, & independent decision-making experience are a must.<br /><br /> Must have an owner's mindset. We are looking for owners – not employees.<br /> Benefits<br /> Be part of a tight-knit rocket ship passionate about empowering<br /> Ecommerce brands in the quick commerce era.<br /> Annual company

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