<div>Work Description<br /> Lead operations of a nation-wide chain of fertility clinics. Acquire &amp; retain customers in clinics to establish a steady revenue stream. Hire, train, lead 3 team sets - Doctors, Operations managers, Support staff</div> <div>&nbsp;</div> <div>1.<br /> Grow annual revenue from ₹3 crores to ₹150+ crores by end of year three.<br /> a.<br /> Lead operations &amp; team at 50+ branded clinics in 40+ cities of India<br /> b.<br /> Acquire &amp; retain 1 million customers<br /> 2.<br /> Achieve EBITDA margin of 30% by the end of year three<br /> a.<br /> Make each clinic profitable within 3 months from launch<br /> 3.<br /> Build topgrade &ldquo;operations&rdquo; organization by end of year one<br /> a.<br /> Hire 250+ people for EBO operations team by end of year three<br /> b.<br /> Ensure consistency in customer experience across 1 million customers<br /> 4.<br /> Deliver monthly sales forecast reports that are 90% accurate<br /> 5.<br /> Develop standard operating procedures (SOP), operating manual and upskill training program to achieve clinic service excellence<br /> 6.<br /> Create customer centric service-focus organization culture</div> <div>&nbsp;</div> <div>Candidature requirements</div> <div>&nbsp;</div> <div>10+ years track record in operations with global EBO (Exclusive Brand Outlets)<br /> ●<br /> Candidates with experience in EBO of healthcare, especially fertility or other chain of clinics preferred<br /> ●<br /> Core skills required - Hustler &amp; methodical in managing multi-city EBO operations and large teams<br /> ●<br /> Has the knack to work directly with founders &amp; investors<br /> ●<br /> Ability to undertake PnL accountability. Thrives in an ambiguous business environment</div>