Role Overview: Role: Customer Success Manager/ KAM As a Customer Success Manager at Lithium Urban Technologies, you will be the strategic partner for our B2B clients, ensuring high levels of client satisfaction, service delivery excellence, and long-term relationship management. You will collaborate closely with operations, technology, and account management teams to enhance customer experience and retention. Key Responsibilities: • Serve as the primary point of contact for assigned corporate clients, building long-term relationships. • Ensure smooth onboarding of new clients, including training, orientation, and account setup. • Monitor client satisfaction through regular check-ins, feedback surveys, and service delivery reviews. • Resolve client issues proactively by coordinating with internal teams (Ops, Tech, Fleet, Billing). • Analyze usage data, operational KPIs, and feedback to drive insights and recommend improvements. • Support in renewal discussions, contract modifications, and upselling/cross-sell opportunities. • Develop client-specific reports, dashboards, and presentations. • Work closely with fleet operations to ensure SLA adherence and minimize downtime/complaints. • Act as the voice of the customer internally to influence product and process Human Resource Confidential improvement. Key Skills & Competencies: • Strong customer orientation with excellent communication and relationship-building skills. • Analytical mindset with ability to derive insights from data. • Conflict resolution and problem-solving abilities. • Ability to manage multiple clients and stakeholders simultaneously. • Proficiency in CRM tools and reporting platforms (Salesforce, Zoho, Excel, etc.). Qualifications: • Bachelor’s degree (MBA preferred). • 4–7 years of experience in Customer Success / Account Management / Client Servicing, preferably in B2B, logistics, shared mobility, Hotel industry or SaaS sectors. • Experience working with enterprise customers and managing service SLAs. What We Offer: • Opportunity to work in a fast-growing clean mobility company. • Exposure to enterprise client ecosystems and strategic projects. • A collaborative work culture with a strong sustainability mission.