Associate – Sales & Business Operations

Job Summary

The Associate – Sales & Business Operations plays a critical role in managing customer orders and supply chain activities to ensure timely delivery and customer satisfaction. This position involves coordinating across multiple departments to resolve production and supply bottlenecks, managing customer communications, and supporting commercial operations. The role contributes to the organization’s goals by maintaining efficient sales operations and fostering strong relationships with OEM customers and B2B manufacturing supply chains.

Responsibilities

• Manage customer orders and supply processes, including forecasts, purchase orders (POs), delivery commitments, dispatch tracking, and production coordination.
• Identify and resolve supply chain bottlenecks, production delays, and material shortages through cross-functional collaboration.
• Communicate with customers regarding schedules, order status, dispatch updates, and handle escalation management.
• Track Requests for Quotation (RFQs) and coordinate with Research & Development (R&D), Costing, Sourcing, Quality, and Production teams.
• Prepare Management Information System (MIS) reports, dashboards, customer presentations, and materials for management reviews.
• Support commercial coordination activities such as invoicing, delivery documentation, order tracking, and schedule reconciliation.

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field preferred.
• 1-3 years of hands-on experience in customer order management, rolling schedules, production follow-ups, dispatch coordination, or sales operations.
• Strong proficiency in Microsoft Excel (including lookups, pivot tables, reporting, and trackers) and PowerPoint.
• Good understanding of production planning, material availability, forecasts, purchase orders, invoicing, and delivery commitments.
• Excellent communication skills with strong follow-up, stakeholder management, and problem-solving abilities.
• Ability to coordinate effectively across multiple departments and manage customer relationships.

Preferred Skills

• Experience in manufacturing industries, preferably in automotive components, electric vehicles (EV), electronics, electrical products, or Electronics Manufacturing Services (EMS).
• Familiarity with working with Original Equipment Manufacturer (OEM) customers or B2B manufacturing supply chains.
• Knowledge of commercial processes related to invoicing and delivery documentation.

Experience

• 1 to 3 years of relevant experience in sales operations, supply chain coordination, or production planning within manufacturing environments.

Environment

• The work environment typically involves coordination with multiple internal teams and external customers.
• Location and work setting are not specified; flexibility for remote, in-office, or hybrid arrangements may be considered based on company policies.

Salary

• Budgeted salary range: 8 to 10 Lakhs Per Annum (LPA).