Senior ServiceNow Developer

Job Summary

We are seeking a skilled and experienced Senior ServiceNow Developer/Architect to design, implement, and optimize solutions across multiple ServiceNow modules. This role involves working with IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), Software Asset Management (SAM), Hardware Asset Management (HAM), Generative AI (Gen AI), and system integrations. The ideal candidate will have a deep understanding of ServiceNow capabilities, best practices, and customization to align with business requirements and drive digital transformation.

Responsibilities

• IT Service Management (ITSM): Configure and enhance core ITSM modules such as Incident, Problem, Change, and Request Management. Develop custom workflows, automations, and integrations to improve IT service delivery. Collaborate with service owners to optimize user experience and process efficiency.
• IT Operations Management (ITOM): Implement and optimize ITOM capabilities including Discovery, Service Mapping, Event Management, and Orchestration. Enhance monitoring, alerting, and automated responses to improve service uptime and operational resilience. Integrate ITOM with existing infrastructure to support automated workflows and event-driven responses.
• Human Resources Service Delivery (HRSD): Configure and manage HR case management, employee self-service portals, and knowledge management. Automate onboarding, offboarding, and other HR processes to streamline employee services. Collaborate with HR teams to ensure compliance with data privacy and security standards.
• Governance, Risk, and Compliance (GRC): Design and implement GRC workflows for policy and compliance management, risk assessment, and audit tracking. Automate risk reporting and governance processes to enhance regulatory compliance and risk mitigation. Integrate GRC with other systems for real-time monitoring and reporting.
• Configuration Management Database (CMDB): Develop, optimize, and maintain a robust CMDB ensuring accurate asset and service data. Implement Configuration Item (CI) relationships, manage CMDB health, and utilize the Common Service Data Model (CSDM). Align CMDB with ITSM and ITOM processes for effective data consistency.
• Software and Hardware Asset Management (SAM & HAM): Manage SAM/HAM processes including license compliance, asset tracking, and audit readiness. Automate asset lifecycle management, optimize licensing, and reduce asset-related risks. Integrate SAM/HAM with other modules for end-to-end asset management.
• Generative AI (Gen AI): Utilize Gen AI capabilities to enhance ServiceNow modules such as virtual agent responses and predictive analysis. Integrate AI-based automation to improve self-service, incident categorization, and resolution. Apply AI-driven insights to optimize workflows and reduce operational workloads.
• Integrations: Design and implement secure, scalable integrations with third-party systems using REST, SOAP, APIs, and custom methods. Troubleshoot integration issues and monitor performance to ensure minimal downtime.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum 5 years of experience in ServiceNow development and administration.
• Deep understanding of at least three of the following modules: ITSM, ITOM, HRSD, GRC, CMDB, SAM, HAM, or Generative AI.
• Preferred certifications:
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD, GRC)
  • Experience with Integration Hub
• Technical skills:
  • Proficiency in JavaScript and ServiceNow scripting
  • Experience with Flow Designer
  • Expertise in REST/SOAP and API integrations
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams and stakeholders.

Preferred Skills

• Proven experience in ServiceNow customizations, workflow automation, and performance optimization.
• Familiarity with Agile methodologies and DevOps practices.
• Strong understanding of ITIL (Information Technology Infrastructure Library) practices and frameworks, especially for ITSM and ITOM.
• Prior experience working with Generative AI tools and technologies within ServiceNow.

Experience

• At least 5+ years of relevant experience in ServiceNow development and administration.
• Hands-on experience with multiple ServiceNow modules and integrations.

Environment

• Work Type: Full time
• Work Mode: Hybrid (combination of remote and in-office work)
• Location: Bangalore, India

Salary

• Approximate annual salary: ₹3,000,000 INR

Number of Positions

• 2 openings available