IT ERP Automation Manager -JD Overview: As an IT Automation Manager, you develop a deep understanding of ERP functional capabilities and features as well as knowledge of how to configure and adapt the system to increase efficiency and accuracy. Objective: Lead the analysis of business processes, identify automation opportunities, and collaborate with cross-functional teams to drive the implementation of efficient and effective automation solutions. Roles and Responsibilities: ● Collaborates regularly with department leaders and business stakeholders to understand their current and desired processes in order to identify gaps in current ERP functionality. ● Conduct thorough analysis to ensure that ERP solutions meet the specific requirements. Design and configure the solutions to address the requirements of different processes. ● Ensure seamless integration of the ERP system with existing business applications and third-party software. ● Work closely with business stakeholders to streamline workflows and improve operational efficiency. ● Ensure data consistency and real-time information flow across the organization. ● Manage the overall project timeline, budget, and resources for ERP implementation and other IT automation initiatives. ● Coordinate with cross-functional teams and external vendors to ensure timely delivery of projects. ● Monitor system performance and provide regular reports to management, identifying areas for improvement. ● Training end-users for effective utilization of the implemented solutions. ● Manage ERP vendors and negotiate contracts for software upgrades and support services. ● Tracking, analyzing and resolving issues with ERP systems. ● Stay up-to-date with industry trends and emerging technologies in ERP. ● Continuously seek to improve the ERP functionality and utility to increase automation, efficiency, accuracy, and timeliness of information. Candidate Profile: Qualification ● Bachelor degree in Engineering, Business, IT or a related field. Masters in business administration, Operation Management or IT/Technology Management is preferable. ● Overall 10 to 12 experience in designing and implementing automation solutions. ● Min 6 + years of demonstrable experience as a Lead IT Business Analyst with a focus on automation especially in the retail domain. ● Experience in Microsoft dynamics project implementation. ● Experience with automation tools and technologies. ● Strong understanding of business processes and their automation potential. ● Strong programming and scripting skills (SQL, Python, PowerShell, etc.). ● Sound understanding of technologies like cloud technology, client-server architecture, SaaS solutions, software development life cycle and software evaluating process. Tools/Software Skills required: ● Microsoft dynamics project implementation. ● Experience with automation tools such as Ansible, Puppet, Chef, or similar. ● Familiarity with workflow automation platforms ● Proficiency in scripting languages such as Python, PowerShell ● database concepts and SQL for querying and manipulating data. ● Familiarity with Enterprise Resource Planning (ERP) systems Skills 1. Business Process Analysis: Ability to thoroughly analyze and understand existing business processes, identifying areas for improvement and automation. 2. Requirement Elicitation and Documentation: Proficiency in gathering and documenting detailed business requirements for automation initiatives, ensuring clarity and alignment with business objectives. 3. Technical Acumen: Deep understanding of automation tools, scripting languages, and IT systems to effectively bridge the gap between business and technology. 4. Tool Selection and Implementation: Experience in evaluating, recommending, and implementing automation tools that align with business needs and IT infrastructure, optimizing efficiency and effectiveness. 5. Quality Assurance and Testing: Proficient in overseeing the quality assurance process, ensuring that automated solutions meet quality standards and business requirements through thorough testing and validation. 6. Training and Change Management: Ability to create comprehensive documentation and conduct training sessions for end-users, facilitating a smooth transition to automated processes and ensuring user adoption. 7. Communication and Collaboration: Excellent communication and collaboration skills to facilitate effective interactions between business stakeholders and technical teams, ensuring a shared understanding of objectives and requirements. 8. Continuous Improvement: Proactive mindset in monitoring and assessing the performance of automated processes, with the ability to identify opportunities for continuous improvement and implement enhancements accordingly. Hiring Approach Sl. No. Screening Parameters Unit of measurement Measurement Scale 1 Experience and Expertise Background and experience as leading automation solutions in retail industry Proven track record of successfully implementing automation solutions 2 Business Process Analysis Demonstrated Ability - Yes/No Past projects where the candidate successfully identified areas for improvement and implemented automation solutions. 3 Requirement Elicitation and Documentation Demonstrated Ability - Yes/No Experience in ensuring requirements align with overall business objectives. 4 Technical Acumen Demonstrated Ability - Yes/No Specific tools and technologies they have used in previous roles. 5 Tool Selection and Implementation Demonstrated Ability - Yes/No Their decision-making process in choosing tools and their approach to integration. 6 Quality Assurance and Testing Demonstrated Ability - Yes/No Steps taken to ensure quality assurance process for automated solutions. 7 Communication and Demonstrated Ability - Examples of successful collaboration