Head Customer Service | Scrabble
Job Description
<span lang="EN-IN" style="font-size:11.0pt"><span style="line-height:107%"><span style="font-family:"Calibri",sans-serif"><a href="https://www.linkedin.com/company/scrabble/" style="color:#0563c1; text-decoration:underline"><span style="font-size:10.5pt"><span style="background:white"><span style="line-height:107%"><span style="font-family:"Segoe UI",sans-serif">Scrabble</span></span></span></span></a></span></span></span><span lang="EN-IN" style="font-size:10.5pt"><span style="background:white"><span style="line-height:107%"><span style="font-family:"Segoe UI",sans-serif"><span style="color:black"> has been mandated to hire an <b>Head – Customer Service </b>for a rapidly growing solar brand The role will be based out of Pune</span></span></span></span></span><br />
<div><span lang="EN-IN" style="font-size:10.5pt"><span style="background:white"><span style="line-height:107%"><span style="font-family:"Segoe UI",sans-serif"><span style="color:black">Responsibilities:<br /> ● Manage SolarSquare's contact center operations<br /> ● Be responsible for all operational metrics (SLAs, resolution TATs, and<br /> customer experience)<br /> ● Act as trainer/ coach for call center team conducting new joiner and regular<br /> on-job training<br /> ● Drive our training programs and performance management frameworks for<br /> employee growth</span></span></span></span></span></div> <div><span lang="EN-IN" style="font-size:10.5pt"><span style="background:white"><span style="line-height:107%"><span style="font-family:"Segoe UI",sans-serif"><span style="color:black">● Work closely with the product team for developing technology solutions to<br /> improve existing processes and team productivity<br /> ● Drive 'continuous improvement' in call center operations to drive excellence<br /> ● Hire and build a highly motivated, well-trained contact center team<br /> Requirements :<br /> ● Min. 5-7 years of work experience working in operations or customer service<br /> roles<br /> ● Prior call center operations leading experience<br /> ● Experience in a fast-growth start-up environment is preferred<br /> (consumer-facing start-ups)<br /> ● Strategic and tactical thinker who can plan, execute and pivot according to<br /> circumstances<br /> ● Ability to work in a high-growth environment</span></span></span></span></span></div> <div><span lang="EN-IN" style="font-size:10.5pt"><span style="background:white"><span style="line-height:107%"><span style="font-family:"Segoe UI",sans-serif"><span style="color:black">What we have to offer :<br /> ● Joining the leadership team; having a high level of work independence,<br /> autonomy and empowerment to lead company-wide changes.<br /> ● Being part of a start-up from an early stage, lead your area of expertise and<br /> be a part of this exciting growth journey of changing the renewable energy<br /> landscape.<br /> ● Excellent platform for learning how to build teams, achieve goals and handle<br /> high growth situations. Ideal for people with entrepreneurial ambitions.</span></span></span></span></span></div>