Job description Designation: Head IT – FSIPL Department: IT Reporting to CFO Location: Mumbai JOB PURPOSE • To be the lead defining the IT Strategy and delivery across the businesses. • Establish and promote the vision for IT to support transformation and innovation. • Lead the development of the IT strategy and budget and ensure the strategy supports the business objectives including ongoing development in response to the fastchanging business environment. • Direct the advancement of the exploitation of IT through innovation. • Lead on IT strategic sourcing and procurement. • Take overall responsibility for the different applications across business delivering the IT strategy. RESPONSIBILTIES Strategy • Lead on building positive relationships with the key stakeholders in the business, ensuring that the IT Strategy and service develops to meet business needs. • Develop the IT strategy and budget ensuring it meets the business objectives, providing regular assessments of delivery against it. • Make a major contribution to the development and delivery of the business vision and the agenda for transformation. Inspire creativity and flexibility in the management and application of IT. • Demonstrate the contribution that technology can make to business objectives, defining strategy, validating business needs, taking into account the opportunities afforded by technology developments coupled with the implications of change on business and all stakeholders. • Lead on the implementation of the IT strategy, specifically the IT infrastructure and corporate IT programme portfolio, reporting to senior management stakeholders on issues and risks. Delivery • Ensure that robust contingency, risk management, and business continuity plans are in place for the IT services and that these are coordinated with and support the general business continuity plans. Maintain and enforce standards and protocols for the use of information and communication technologies across the businesses. • Take responsibility for the development and implementation of the company’s information security in accordance with the information management strategy, ensuring the company meets their statutory requirements. Change management and Quality • Transform the IT service to the point where it can deliver a single seamless high quality service across all Businesses effectively. • Develop a continuous service improvement culture within the IT service to ensure that it can continue to evolve in line with the changing business environment. • Take responsibility for IT governance and the mechanisms in place to ensure compliance, legislative and conduct of management of change initiatives and standards of professional conduct. Work with information management teams to set strategy, policy and standards for information management and develop proposals for IT-enabled support for information management policy. • Set the strategy for monitoring and managing the performance of IT-related systems and services, in respect of their contribution to business performance. Provide effective scrutiny of financial and performance data. Develop the annual continuous service improvement plan (CSIP) for IT in response to customer views and ensure continuous improvement in the services delivered, applying risk management principles in relation to the IT contracts. • Further the equal opportunities and customer care objectives, in carrying out the responsibilities of the post. Procurement • Lead on IT strategic sourcing, procurement development, implementing the procurement strategy and developing a sustainable fit for purpose service, ensuring that this is supported by a set of cost-effective external service contracts and that transition are managed successfully. Budget • Formulate and gain acceptance for annual revenue and capital budgets for IT infrastructure and corporate IT programmes and monitor them to ensure corporate policies and objectives are met within financial constraints. • Manage the overall IT budget and ensure compliance with the company’s Medium Term Financial Strategy. • Establish transparent recharge mechanisms that enable business service control over consumption of variable IT resources. 1. PERSON SPECIFICATION PART ONE - Qualifications and experience • At least five years’ experience of transforming and managing significant IT services. • Experience of delivering IT strategy/delivery is essential, across multiple organizations is desirable • Experience of joint procurement, market testing and outsourcing as well as negotiating quality, cost-effective services • Experience of working with a senior management team to develop a business focused IT and information security strategies that will effectively support their business needs. • Experience of successfully implementing an IT strategy through business planning. • Evidence of delivering high quality, customer focused services • Understanding of the issues relating to effective service delivery at a time of budgetary constraints. • Experience of contributing to the development and implementation of effective management information systems that aid the decision-making process. • Experience of working in partnership with others, internal and external to the organization, to deliver an effective IT function. • Evidence of contribution to major transformation and building teams at a time of change. • Experience of shared services and/or enabling IT services to be delivered to multiple organizations. • Experience in having led a SAP implementation or been a core team member of at least 2SAP Implementations Personal style • Personal and professional credibility. • Able to influence. • Open-minded and adaptable. • Resilient and persuasive.