Customer Success - Full Stack Solution Engineer - II

Job Summary

The Customer Success - Full Stack Solution Engineer - II serves as a technical bridge between customers and the internal Customer Success team, directly addressing client challenges through innovative software solutions. This role involves developing and maintaining full-stack applications, optimizing internal tools, and ensuring seamless customer experiences. The engineer will also contribute to data-driven insights and continuous process improvements that drive customer satisfaction and team efficiency.

Responsibilities

• Interact directly with customers to understand their technical challenges and provide tailored solutions.
• Develop and maintain full-stack applications that address operational needs of the Customer Success team.
• Identify and resolve performance issues and usability flaws, offering actionable improvement advice.
• Build, enhance, and automate SQL dashboards for actionable insights into customer data and team performance.
• Conduct exploratory, regression, and performance testing to ensure product consistency and reliability.
• Collaborate with the Customer Success team to design and implement internal tools that boost efficiency and customer satisfaction.
• Create and maintain browser-based automated test scripts using tools such as Cypress, Playwright, or Selenium.

Qualifications

• Proficiency in full-stack development (e.g., TypeScript, Python, Node.js).
• Strong command of JavaScript, React, and TypeScript for frontend development.
• Experience with modern testing tools and frameworks.
• Familiarity with performance and load testing methodologies.
• Excellent debugging and troubleshooting skills.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
• Strong written and verbal communication skills.
• A startup mindset with the ability to thrive in a fast-paced environment and solve new challenges.

Preferred Skills

• Experience building and maintaining SQL dashboards.
• Prior experience working in customer-facing technical roles.
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
• Knowledge of cloud services (e.g., AWS, Azure, GCP).
• Exposure to customer success platforms or CRM systems.

Experience

• Minimum 1 year of relevant experience in full-stack software development, preferably in a customer-centric or SaaS (Software as a Service) environment.
• Experience with direct customer interaction and delivering technical solutions.

Environment

• Work Location: Bangalore (in-office).
• Type: Full-Time.
• Fast-paced, collaborative startup environment with opportunities to take ownership of impactful projects.
• May require occasional extended hours or flexibility to address urgent customer issues.

Deadline

• Application Deadline: April 29, 2025