Chief Business Officer
Company Overview
Not specified.
Job Summary
The Chief Business Officer (CBO) is responsible for leading the growth and expansion strategy of the restaurant group, which includes two premium brands: Toscano (fine-dine Italian) and Salt (fine-dine Indian). The role involves driving aggressive market expansion across India, optimizing existing store performance, and ensuring alignment of brand positioning, marketing, and operational excellence. The CBO works closely with the CEO and cross-functional teams to develop and execute strategic plans that increase sales, profitability, and market presence.
Responsibilities
- Develop and implement growth strategy and annual business plans for Toscano and Salt in collaboration with the CEO and board, including setting brand positioning, target audiences, and portfolio roles.
- Lead expansion efforts by creating a city-by-city rollout plan, defining outlet formats and sizes, and overseeing site selection with real estate and project teams.
- Approve business cases for new outlets and monitor post-opening performance against plans, building a repeatable opening playbook.
- Drive same-store sales growth through increasing footfall, average spend, table turns, and special occasions, while expanding revenue channels such as delivery, takeaway, catering, and private dining.
- Identify market opportunities by studying industry trends, competitor strategies, guest preferences, and pricing, and explore new revenue streams, partnerships, and brand extensions.
- Shape brand, marketing, and guest experience strategies to ensure consistent brand identity, effective promotions, and loyalty programs that enhance guest retention.
- Align support functions including finance, supply chain, and business development to support growth initiatives, manage budgets, capex, and unit economics.
- Lead and develop teams across strategy, marketing, and business development, fostering scalable processes and playbooks.
- Conduct regular governance and reporting through monthly reviews of sales, costs, expansion pipeline, and risk assessment, providing updates to the CEO and board.
Qualifications
- 15+ years of experience in business, strategy, or growth leadership roles within the hospitality or related sectors.
- Proven track record of scaling businesses with a focus on restaurant or hospitality chains.
- Strong command over P&L management, capex planning, and cash flow analysis.
- Experience leading cross-functional teams and working closely with senior leadership, including CEOs or promoters.
- MBA from a reputed Tier-1 institute.
- Background handling a business volume of ₹300 crore or above annually.
- Excellent strategic thinking with a bias for execution, data-driven decision-making, and commercial acumen.
- Deep understanding of guest experience, food, and hospitality branding.
Preferred Skills
- Strong influence and stakeholder management skills without direct authority.
- Ability to build scalable teams, processes, and operational playbooks.
- Comfort with frequent travel across India.
- Innovative mindset for identifying new markets, revenue streams, and partnership opportunities.
- Proficiency in digital marketing, CRM, and loyalty program management.
Experience
- Minimum of 15+ years of relevant experience.
- At least 5 years in senior leadership roles focused on business growth, strategy, or expansion within the hospitality industry.
- Demonstrated success in scaling restaurant brands or similar consumer service businesses.
Environment
- The role is based in Bengaluru.
- The work environment involves strategic planning, cross-functional collaboration, and frequent travel across India.
- The position is full-time and part of the leadership team.
Salary
Not specified.
GrowthOpportunities
Not specified.
Benefits
Not specified.
