City Manager

Company Overview

New Trends Commerce Private Limited (“New Trends Commerce”) is a joint venture between Clicktech Enterprises Private Limited (“Poddar Group Entity”) and Haverl LLC (“Amazon Group Entity”). New Trends Commerce provides seller acquisition and seller onboarding services to Amazon, focusing on Tier-II markets. The company identifies potential sellers across various categories, including Apparel, Fashion Jewelry, Fashion Accessories, Home Improvement, Home & Living, Home & Kitchen, and Beauty. New Trends Commerce prioritizes customer satisfaction and expects employees to take ownership of their work with a strong emphasis on data-driven decision-making and a commitment to learning and development.

Job Summary

As a City Manager with New Trends Commerce, you will play a critical role in shaping and executing strategies for small and medium-sized businesses across India. You will lead a local team of sales and service representatives, engaging retailers and sellers throughout their lifecycle. Your responsibilities will include recruiting sellers, training them on online business systems, and providing analytical support to enhance seller performance on various platforms.

Responsibilities

• Understand products and services offered by online businesses and articulate their functions and benefits to external audiences.
• Hire, train, and manage a team of sales and service representatives in the designated area or city.
• Implement standard operating processes to scale the organization's operations.
• Define the seller base and industry verticals targeted for various business services using local insights.
• Identify valuable sellers and selection for online business services.
• Lead the team to acquire retailers with valuable product selection and establish long-term partnerships.
• Interface with internal teams to identify seller integration needs and deploy resources to enhance seller capabilities.
• Analyze data to assist sellers in achieving success on online platforms.

Qualifications

• More than 8+ years of experience in sales and leadership roles managing large teams.
• Experience in a highly analytical, results-oriented environment with external customer interaction.
• Proven analytical skills and ability to manage business metrics effectively.
• Excellent written and oral communication skills, with the ability to express thoughts logically and succinctly.
• Experience working with small and medium enterprises (SMEs) is advantageous.
• Familiarity with e-commerce, retail, advertising, or media is beneficial.
• Deep understanding of the retail and wholesale landscape in India, with prior interactions with sellers and distributors is desirable.
• Experience in launching embryonic products/services into new markets is preferred.
• Experience in defining new operational processes is an asset.
• Entrepreneurial drive and ability to achieve stretch goals in a fast-paced, innovative environment.
• Fluency in English and a local language is essential, along with awareness of the local retail landscape.

Preferred Skills

• Bachelor's degree required; MBA is preferred.
• Demonstrated intense customer focus.
• Strong team player with an owner mentality, focused on delivering high standards and results.
• Consistent effort, intense commitment, perseverance, and willingness to go above and beyond when required.
• High level of integrity, intellectual honesty, and strong work ethic.
• Sharp, analytical thinker with sound judgment and problem-solving abilities.
• Proven ability to thrive in ambiguous environments and adaptable to changing market conditions.

Experience

• Minimum of 8+ years of experience in sales and leadership roles.

Environment

This position is based out of Surat, Kolkata, Jaipur, or Delhi, India and will require travel to retailer locations within the city. This role follows a six-day workweek.

Salary

Salary details are not specified.

Growth Opportunities

Career advancement opportunities may arise as the organization grows and expands its operations.

Benefits

Details regarding benefits are not provided.